Support a faster national response as a Sales and Retentions Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

As an Inbound Sales & Retentions Advisor, you'll promote and sell products and services with a focus on customer retention and satisfaction.

We’ll provide you with the technology, software and training you need to get started, and we’ll be there to help. However, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

·       supporting with inbound calls within our contact centre environment

·       delivering a service which makes your customers feel valued and supported

​·       offering products and services to new and existing customers to aid customer retention and satisfaction

·       ensuring sales are regulatory compliant: adhering to prepared selling scripts

·       investigating and resolving complaints

·       maintaining and updating our customer database

What we’re looking for:

·       confidence and the ability to communicate clearly and effectively

·       an ability to learn new skills quickly including adopting new processes and technology

·       an ability to think on your feet and adapt to different situations

·       a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

·       A competitive salary

·       22 days’ holiday (pro rata) plus public holidays

·       Pension scheme and a childcare scheme

·       Monthly incentive scheme

·       A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19.  Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. 

 
Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.  The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.
 

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.