Description and Requirements

Position Summary:

The Sales Order Specialist (SOS) will work as part of the Order Services team to support the Sales organization in preparing and validating license & support deals for submission to Order Service Coordinators.

Key Duties & Responsibilities

• Provide guidance and support to sales on quote
• Provide Legal Level 1 support and generate contractual agreements for all license lines of business.
• Order Processing – Generate, Review, and validate all orders with focus on accuracy and completion for submission.
• Proactively engage with sales teams to ensure orders are compliant
• Ensure all approvals are in place prior to paperwork being released to sales.
• Ensure all orders are submitted on a timely basis according to established order submission deadlines
• Develop & maintain a detailed working knowledge of the Quote to Invoice process.
• Provide support and assist in the resolution & clarification of order information, invoicing, collections and passwords
• Expected to be the point of contact and trusted advisor.  

Capabilities & Competencies for Success

• Working knowledge of Oracle, SFDC and MS Office Suite. 
•  Must possess strong attention to detail, accuracy and completeness with regard to all processes.
• Ability to work in a fast paced environment.
• Able to manage the order process with sales with respect to communication, expectations, validation and completion of order packets.
• Must have the ability to work remotely and use escalation process when required.
• Excellent written and communication skills required. 
• Ability to identify and resolve issues, using sound judgement in a timely manner.
  
  

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From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.