The Role

Would you like to join a dynamic team of young professionals in business mobility, play a pivotal role in growing our market share with Tech companies in the Small & Medium Enterprise sector and contribute to driving the sector to sustainable mobility solutions? Are you a highly driven Dutch speaking Commercial B2B professional with an entrepreneurial mindset and a passion for sales and business development? Then this is your chance to join the global leader of business mobility. 

Where you fit in

As Sales ManagerSmall and Medium Enterprises (SME) Netherlands you’re going to be a vital part of our Shell Fleet Solutions Business, which has the largest B2B direct customer base in Downstream, with hundreds of thousands of B2B customers in 47 markets and has one of the largest payment platforms in the world. We have set new ambitions for Shell Fleet Solutions over the next five years, to significantly grow our customer portfolio in the fast growing Small & Medium Enterprise sector, by delivering world-class customer value propositions, products and services through seamless, customer-centric digital channels. 

You’ll be working alongside passionate people who love what they do and are genuinely excited at the prospect of growing a profitable business in a previously under-served customer segment. We foster a learner mindset, and so we commit to providing opportunities for personal and professional development for each member of the team – you can expect a diverse, supportive work environment here.  

What’s the role?

This is a new, multifaceted Commercial role, combining Sales, Business Development and Marketing, attributes. Shell Fleet Solutions expects to acquire SMEs at scale, leveraging multiple channels in a cost-effective way with a distinct focus on customer experience. In your role, you will be responsible for delivering scalable growth in customer numbers, margin and active product and services usage through digital channels. This role provides a unique opportunity to be at the heart of our shift to growing a profitable customer base in SME. As a Sales Manager SME, you will be reporting into the Head of Fleet Solutions Netherlands and you will work closely with your counterpart in the global SME organization as well as the local Marketing team.

You will be entrusted with the following responsibilities:

• As a key member of Shell Fleet Solutions team, the SME manager position will be key in driving SME growth through active sales account management. You will be the expert on the needs of Tech companies, aggregators, car sharing companies and other business in the SME sector.
• This role offers an exciting mix of direct ownership of key activities as well as helping implement relevant global initiatives at a local level. Think about looking for opportunities and landing partnerships with large aggregators, engaging with B2C and lead retailer engagements to drive SME Growth via the Shell sites / Retailer channel, or support marketing campaigns through various digital channels, potentially supported by Telesales activities, maintain a feedback loop with customer support teams and so much more.
• Your market, competitor and customer knowledge will contribute to shaping product roadmaps, improving customer experience and of course, offering compelling services to SMEs. You will help prioritize which CVPs are best positioned to help the SME segment grow.
• You will work closely together with expansive teams including but not limited to the local Marketing team, global SME team, product team, customer support, with everyone focused towards growing the previously underserved SME segment.
• You will help bring to life global initiatives, coordinating their implementation in your market and ensuring they are locally relevant and consistent across the entire ecosystem: from the tone of voice, to the legal checks, activation plans and even down to enriching the FAQs.
• You will shape the local marketing planning & priorities for the SME segment to reach ambitious growth targets and continuously monitor performance in key areas using different tools.
• You will be responsible for the P&L and the delivery of the growth targets of the SME segment in your market

What we need from you?

Alongside your proven experience within B2B commercial delivery in business mobility or another relevant B2B environment, we’re keen to talk to women and men with as many of the following as possible on your CV:

• Strong Sales Experience and delivery track record
• Master’s degree
• Curiosity about external trends (think fintech, other SME platforms) and able to translate those into actionable initiatives
• Familiar with B2B practices, but also with an understanding of SME segment particularities which sometimes closely resembles B2C purchasing behavior.
• You are keen to continuously learn about the needs of small businesses and people who drive for work each day, you keep up with competition.
• Interest and affinity with digital products and CX focus a distinct advantage
• You have marketing skills (planning, marketing activation, digital marketing)
• Strong analytical skills, commercial acumen, good communication skills
• Strong project managements skills required
• Fluency in Dutch  

COMPANY DESCRIPTION

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently. 

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. 

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.