Job Summary:

The Sales Coordinator handles a variety of tasks that help our guests/clients to manage their Disney youth trip. You will deal with high-volume guest interaction. You will be very essential to guiding our guests throughout the planning and buying process for their tickets, programs, and rooms. For more information about Disney Imagination Campus sales team and the programs you would support visit: https://www.disneycampus.com/programs/

Responsibilities:

You Will:

• The coordinator maintains guest communications, assisting with initial trip inquiries, planning and follow up via phone and email communication.
• You will generate hotel contracts and addendums and complete contract turnovers transitioning group to Event Services.
• You will handle sending ticket templates and explaining all new protocols to guests and manage ticket follow-ups.
• You will handle ticket questions, processes, and issues. This includes trouble shooting, helping guest purchase tickets, and partnering with team members.
• Partner closely with internal departments including Youth and Leisure Event Services, Ticketing Services, and Disney Imagination Campus Operations to ensure quality of guest service experience.
• You will assist the guests with understanding how to use many of our systems such as: PlanEars, Bolt ticket stores and Reservation Assistance etc.
• You will handle several reporting/projects that may be required.

Basic Qualifications:

You Have:

• 1+ years of sales support experience, communications, events support experience or 6+ months experience in a professional internship with Disney Celebrations & Events and Disney Imagination Campus (formerly known as Disney Youth & Leisure Events)
• You understand the performing arts, education, and student travel industry
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
• Focus on delivering exceptional Guest Service
• Develop a positive working relationship with team members and clients
• Ability to work both independently, with minimal follow-up, and in a team environment
• Ability to complete tasks with critical deadlines
• Demonstrates problem solving skills

Preferred Qualifications:

• Experience in performing arts, education, and student travel industry.
• Experience with Siebel, DSCS, Bolt, and DocuSign systems.

Required Education

• High School Diploma or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.