Since our launch back in 1982 we have taken the sports retail world by storm. With over 500 stores both at home here in the UK and in over 19 European countries as well as a full multi-channel retail website - we are still growing. At Frasers Group  we pride ourselves on progression and development of our staff and many of our staff at Head Office have joined us from other areas of the business and have been here for a number of years. In the current retail world that’s quite unique and we invite you to be a part of it.

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JOB DESCRIPTION

We are excited to be offering this role as part of a new opening programme for sofa.com and Frasers Home

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

The Role

We are looking for an enthusiastic, customer focused Style Advisor / Sales Team Member to join our store team 

As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range Maintaining our high showroom standards and visual merchandising in store.

Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered.

Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date.

Being a brand ambassador for sofa.com and Frasers Home, by embracing the customer journey.

Proactively improving and updating knowledge of product & interior trends.

You will need:

Experience within retail alongside proven experience with interiors/furniture

Strong sales experience and awareness of trends to support the customer in styling their rooms/homes.

Be ambitious and confident, with a strong can-do attitude.

Be enthusiastic and dedicated to providing excellent customer service.

A desire to work as part of a team to generate fresh and innovative ideas.

Proficiency in MS Office and general IT.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career.

If you think you fit the bill, then we would love to have you join our team. Please apply with a covering letter explaining why you are the perfect fit and a copy of your CV.

QUALIFICATIONS

ADDITIONAL INFORMATION

All your information will be kept confidential according to EEO guidelines.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week