We want to be the definitive food company - the app you go to any time you have a hunger pang. We are already transforming the way people think about food, providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.We work with riders restaurants and consumers. We operate one of the most complex three-sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauces that allow us to deliver our orders in under 30 minutes.And we’re just getting started. The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

The Sales Technologies Production Support team supports and improves our Sales, Commercial and Marketing Systems at Deliveroo used by the Marketing, Sales, Account Managers and Commercial users at Deliveroo within our Restaurants division.We are involved in the production readiness of our Sales systems (Salesforce, Docusign, Showpad, etc) so that our users are able to use new and existing features as efficiently as possible. We set the overall strategy for our services reliability, observability, licence management and incident response. As a Sales Application Support Engineer you will be the first point of contact for our Sales applications users spread across the globe. Your work day will involve supporting Delivery teams to transition new Salesforce application features into BAU and resolving users issues and requests within set SLA’s, whilst providing high quality customer service and building relationships with our internal customers.

Responsibilities:• Collaborate with internal teams to analyse, troubleshoot and resolve complex support issues• Management of support queue and assigned cases• Provide best practice guidance and training to users• Resolution or escalation of support issues as appropriate• Troubleshooting over google-meets with end users• Building of reports• Working with delivery teams to transition new features into the support team: performing UAT and exploratory testing, writing release notes and training of users• You'll handle all basic administrative functions including user account maintenance, data maintenance, security set-up, validations, formula fields, assignment rules, sharing rules etc.

Our skills:

We need skilled Salesforce application support engineers who enjoy solving problems independently or in collaboration with other people as required for our internal users. We don't expect you to meet all of the below but would love you to have experience in some of these areas.

Required:• 

2+ years of experience as a Salesforce System Administrator• Salesforce Security model: profiles, roles hierarchy, etc.• Managed service/support desk experience• Reports and Dashboards• Experience with dataloader / dataloader.io• Excellent written and verbal communication skills• Experience managing stakeholders and their expectations.• Self managing and self-organised, with the ability to prioritise appropriately• Significant Salesforce experience, must have completed at least one full end to end product lifecycle• Passionate about learning and wants to develop their technical skills into other systems such as docusign, showpad, etc.• 2+ years providing technical support in the Salesforce space or similar applications• Enjoys and thrives working as part of a Team. Desirable:• Salesforce Certified Administrator• Salesforce Admin Certified• Previous experience working in Scrum-Agile environments• Basic understanding of Appex, visualforce and lightning web components• Data analysis experience This is an exciting opportunity for a Salesforce Administrator who is looking to be a pioneer in a recently formed team that is still forming and defining its ways of working with plenty to learn and contribute within our business areas at Deliveroo and a very strong Engineering team