Sales and Customer Service Team Manager
Circa £29,000 plus benefits (Work Level 6B)  
5 days over 7 including evenings and weekends
Manchester City Centre 
We’re now working in a hybrid way, with colleagues dividing their time between home/remote working and the office. You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy 

We’re looking for a team manager to join our sales and services team and help us deliver the great customer service our customers and members expect from Co-op. You’ll join our Co-op Business Services (CBS), Co-op’s centre of excellence for innovative, efficient and valued cross functional central support services to our customers, members, suppliers and colleagues.

As a team manager in our sales and services team, you’ll lead, mentor and develop a large team of advisers. We’ll look to you to motivate and engage your team to make sure they provide the best service possible to all our colleagues, customers and members. If you can bring the strong leadership skills and customer service experience that we need, we can offer you the opportunity to develop your career in a business that always puts people at the heart of its strategy.

What you’ll do
• coach and mentor a large, dynamic team of advisers to make sure they provide the best customer service to our colleagues and customers 
• put measures in place to support the change in demand due to campaigns or internal/external events
• motivate and engage your team, helping them to adapt to a constantly evolving environment
• work with your team to identify training gaps and drive continuous improvement through quality checks and best practice
• support and collaborate on different project workstreams
• manage our social media channels and engage and interact with customers via our brand posting 

This role would suit people who have:
• strong leadership skills, with experience managing, mentoring and leading a team
• experience handling social media customer service 
• a proven background in customer service, with a strong customer focus
• excellent communication skills, with a talent for building positive relationships with partners across the business
• the ability to quickly adapt and find new solutions in a fast-pace environment
• experience driving continuous improvement and best practice

Why Co-op? 
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
• competitive salary
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it 
• 28 days holiday (rising to 32 in line with service)
• discounts on Co-op products and services

Building an inclusive work environment 
We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at colleagues.coop.co.uk.

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.