This is an exciting opportunity for an experienced Process Engineer to evolve and expand as part of center of excellence specific to Intelligent Automation within the Cigna Govt. Business. Project assignments will be diverse, vary in complexity, and span multiple business areas.

Key Responsibilities:  

• Assess and prioritize business process for Intelligent Automation implementation that increase efficiency, improve effectiveness and reduce operational risk
• Lead or support process engineering and analysis efforts to design new and improved business processes that can be enabled by Intelligent Automation
• Lead functional assessment of an organization to identify automation opportunities within a business area
• Conduct readiness of process for Intelligent automation with high level benefit Analysis
• Conduct feasibility analysis, complexity analysis for evaluating suitability for the process
• Provide accurate and insightful assessments of current process performance including risks with actions to mitigate and/ or eliminate 
• Create business case, staffing analysis  and ROI analysis for the robotics automation
• Be a conduit between Business and IT organization and work in an agile manner
• Create and implement contingency plans and solutions for problems that arise
• Coordinate and facilitate workshops with business to understand and create end to end process flows
• Create communication and change management plans to prepare the business for the change
• Establish credibility and comfort with key stakeholders and customers by understanding business needs and clearly articulating vision, approach, assessment results and execution strategies
• Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments

Qualifications

• Bachelor’s degree or equivalent
• Minimum of 5 years of experience in process design and translating process changes into a complete implementation strategy including aspects of change management and reinforcement
• 1+ of years of extensive experience in designing and implementing large scale process automation solutions using Robotics Process Automation, Workflow Automation(Onbase/Pega), Robotics Desktop Automation and/or other emerging automation technologies strongly preferred
• Blue prism experience an advantage
• Green belt Certified (Black Belt certification strongly preferred)

Technical Skills

• Proficient in developing cross organizational value streams, end to end workflows, scorecards and control mechanisms
• Experience with continuous improvement methodologies such as Lean, Six Sigma, and Kaizen etc.
• Experience in RPA process identification and implementation
• Exposure to Machine learning and Smart Bots is an added advantage
• Business analysis skill
• Strong analytical and problem solving skills
• Excellent communication and presentation skills
• Detail oriented, with proven time management and organization skill
• Experience in working in a dynamic Agile project delivery environment preferred

Soft Skills

• Able to remove barriers without damaging professional relationships; always maintain positive and productive working relationships
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
• Ability to create and implement contingency plans and solutions for problems that arise
• Individual thinker with the ability to identify and drive new uncharted solutions
• Self-directed and capable of leading a team of professionals across multiple business areas
• Ability and willingness to share knowledge and coach individuals with varying levels of experience
• Positive role model with the ability to work independently and in conjunction with co-workers of all levels
• Strong influencing and negotiating skills with the ability to lead change

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.