The Rooms Integration Manager will be a hands-on, passionate person who will partner with the Rooms Operations and support teams to develop the Rooms Strategy for The Hotels of Disneyland Resort. You will have an intimate knowledge of all aspects of the Rooms Division, with progressive leadership experience in both front of house and heart of house positions in large, upscale resorts and possess an awareness of current trends in the hotel industry. You will be an exemplary leader, with the ability to achieve exceptional levels of guest service and quality. You will foster a positive environment of teamwork, innovation, and creativity.

You will report to the General Manager

Responsibilities

You Will

Work with the Hotel Strategy and Hotel Operations teams to evaluate the current performance of the Rooms Division operation within the hotels to develop and enhance the Guest experience.

Lead/Integrate Rooms-focused projects within The Hotels of Disneyland Resort.

Remain current on industry trends and benchmark competitors, evaluating opportunities to evolve and enhance the Guest Experience within the Hotels of Disneyland Resort.

Ensure that the Rooms experience is aligned with the long and short-term business strategies of the three hotels.

Use market analysis, best practices, latest trends, and lessons learned from previous projects to enhance the guest experience.

Use data and analytics to provide competitive analysis, drive decision-making and asses the effectiveness of the existing strategy to drive sales and enhance the Guest experience.

Identify and champion process-improvement initiatives through analysis of the current state and recommendations for future improvements.

Partner with project managers on large-scale initiatives from conception, through launch, into post-launch analysis/tweaking, to include hotel renovations.

Partner with Hotel Executives to determine and monitor Rooms Division Goals

Keep General Managers and Operations Leadership informed of hotel performance, trends, and areas of improvement and partner with them on establishing corrective measures.

Basic Qualifications

You Will Have

5+ years of progressive Rooms Division operations and leadership experience

Experience developing and executing strategy, and delivering measurable results

Analytical skills and experience with data analytics

Experience working with peers, clients and colleagues to promote a common goal.

Leadership that builds teams and displays an executive presence

Experience with the delivery of projects with business impact

Demonstrated ability to make informed project tradeoffs

Ability to understand the Disney audience and best Disney experience

Preferred Qualifications

Experience with Lodging Management Systems like Opera and hotSOS

Experience with Microsoft Office tools, including Microsoft Visio and Project.

Required Education

Degree in Hotel Management, Tourism, Hospitality or related field; or equivalent level of experience

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.