Position Summary:

The Nurse is responsible for supporting the Medical Director and Director of Pre-Certification. Responsibilities include assuring health care services are available to Cigna HealthSpring members in an appropriate cost-effective manner and delivery of those services to promote healthy outcomes.

Essential Duties and Responsibilities:

• Responsibilities include collecting, analyzing, and evaluating clinical documentation received using established criteria to determine appropriateness of clinical decisions; Meet/exceed service level goals (e.g., Grade of Service, Average Handle Time, Average Speed to Answer, Abandonment Rate);
• Adherence to regulatory and departmental timeframes for review of requests received;
• Collaborates with the Medical Director to identify utilization trends and generation of monthly written reports;
• Process approval and adverse clinical determination correspondence for members related to Prospective request for services.
• Initiate the letter of agreement process, working with Network Management to ensure  Service Level Agreements are completed in a timely manner when applicable; 
• Proficient knowledge of Health Services policies and procedures, Medicare, HIPPA and NCQA standards;
• Professional demeanor and the ability to work effectively within a team or independently;
• Flexible with the ability to shift priorities when required;

• Coordinates with member, family, and caregivers to help resolve barriers to care;
• Successfully collaborates with member and family to assure comprehension of available resources;
• Telephone queue duties
• Other duties as required

Qualifications:

• Registered Nurse with 1-3yrs. experience in a Managed Care environment.
• Valid Nursing License in the state of residence.
• Utilization review experience preferred.
• Working knowledge of medical coding (CPT/ICD-10) and medical necessity criteria (e.g., InterQual, Highmark, Trail Blazer)

Knowledge, Skills, Abilities Required:

• Excellent interpersonal and communications skills with nursing staff, physicians, nurse practitioners and other health workers involved in the care of a member
• Ability to meet deadlines and manage multiple priorities, and effectively adapt and respond to complex, fast-paced, rapidly growing, and results-oriented environments
• Able to work in a dynamic, fast-paced team environment and to promote team concepts
• Excellent typing skills

Computer Skills:

Substantial knowledge of Microsoft Office including SharePoint, Outlook, PowerPoint, Excel and Word.

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.