The successful candidate will have solid experience of working in a revenues environment and sound understanding of the law relating to Council Tax and/or Non-Domestic Rates. You will have demonstrable technical knowledge of at least two of these applications and experience of dealing with complex Non-Domestic Rates and/or Council Tax queries. You will have good numeracy skills and literacy skills, be able to prioritise workloads and have excellent communication skills.

Training will be provided to enable personal development along with opportunities to learn a variety of different IT skillsets.

What you will do:

• Fault investigation, resolution and reporting

• Play an active role on change management

• Liaison with third-party software suppliers and users

• Testing and evaluation of system upgrades and new software releases

• Implementation of change requests, raising with application support and monitoring where necessary

• Support of the document printing process including the creation of documents, maintenance of existing documents and resolution of printing related issues

• Extracting information from databases via SQL and presenting this in a usable format

• Full involvement with Annual Billing and Year End processes including Testing and Live processing

• Consultancy to external and internal Clients as an when required

You and your experience:

• Enthusiastic, friendly and confident with a positive attitude

• Excellent customer care & communication skills

• Math’s and English GCSE (or equivalent) grades C or above

• Competent using MS Outlook,

• in-depth knowledge of Non-Domestic Rates and/or Council Tax•Previous

• experience using One Revs and Bens, Northgate, or Civica•

• Experience of working in a team within a customer focused environment

• Understanding of, or willingness to learn Microsoft SQL Server

• IRRV technician level or equivalent

• Understanding of, or willingness to learn Linux

About Capita :

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What is in it for you?

• A competitive basic salary

• 23 days holiday (rising to 27) with the opportunity to buy extra leave.

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.