What will you be doing? 
You will deliver excellent marketing communications to Vodafone customers driving commercial benefit, customer satisfaction and engagement.  You will be specifically based within the Retention Campaigns team and focussed on delivering marketing excellence in our Proactive Campaigns and Digital Retention journeys. 

You will sit amongst a squad of various skills allowing the rapid delivery of high-quality campaigns, with the objectives of reducing churn, driving enrichment, and driving digital, by delivering engaging, innovative, and relevant campaigns across various channels.  This majority of this role will focus on Home Broadband Retention.

You will track and report on the impact of all marketing communications, making clear recommendations on how we can further increase brand appreciation and customer engagement, ensuring customer experience is at the heart of all marketing activity.  

Who are we looking for?  

• Able to think both creatively and analytically to deliver compelling campaigns. 
• Experience driving a ‘digital first’ agenda with understanding of how to maximise digital engagement and fulfilment. 
• Strong stakeholder management skills with a natural ability to influence across all levels of the organisation
• Able to operate within a fast-paced, commercial environment. 
• Strong project management skills, able to manage multiple requirements across challenging timelines with a proactive ‘can-do’ attitude.

What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
 

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.