Job Summary:

Manage store services/facilities (including external vendors and consultants) in providing a high quality support service to the 20 Outlets and 2 Flagships and field teams across North America. In the process, protect and maintain the continual operation of the Store environments, the fabric and services of Stores and Store plant and the upkeep of fixtures and fittings etc. in accordance with the required standards (including Health and Safety of Guests, Cast operatives and visitors).

Responsibilities:

• Work with line manager, senior leaders, peers, end users and other stakeholders to review and tailor Maintenance and Repair (M and R) programs/policies to the prevailing needs and expectations of the business. Ensure excellent internal Guest Service and relationships.
• Adhere to agreed budgets and ensure focus is spent on obtaining value and delivering a safe estate with robust levels of maintenance support to the Store teams.
• Through team, ensure planned proactive maintenance is carried out at seasonally appropriate times of the calendar and are completed to such standards to ensure that estate, fixtures and fittings, environmental services and plant is efficiently maintained to a safe and highly effective level providing optimum support to the Store teams.
• Through team, ensure the reactive and ad hoc requested maintenance activity and comments from internal and external sources are received, considered and where applicable actioned swiftly yet efficiently and to a high quality, aiming for one time only resolution. Produce, record and manage a process of communication and visibility for all requests, actioned or otherwise. Use the recorded information to understand the imminent challenges, risks, opportunities and to organize work, monitor completion and agree fees/ensure payment.
• Monitor and consider recorded M and R activity to identify repetitive and/or common problems in order to address ‘trends’.
• Review Store M and R requirements in line with existing construction warranties and contracts.
• Source contractors, consultants and suppliers, negotiate agreements and contracts for a range of services. Monitor performance of contractors to ensure competitive costings and quality outputs to meet expected standards. Develop contractors to TDSE Guest Service standards.
• Be prepared to provide relevant information on a weekly basis as and when required from line management, peers and internal Guests.
• Respond to special estate development and estate relevant ad hoc projects as defined by self, team or other stakeholders.
• As resource and finance allows, undertake Store visits and/or meet contractors to continue to achieve the requirements of the department and the business.
• Keep up to date with industry information and compile database and photographic library of information relevant to Global Retail Operations.

Basic Qualifications:

• High level of written and verbal communication.
• High level of accuracy and attention to detail.
• Exceptional time planning and organization skills.
• Ability to communicate and collaborate effectively with all parties and influence and negotiate with suppliers and vendors.
• Knowledge of bricks and mortar retail environment.

Preferred Qualifications:

• Proven experience of managing maintenance and servicing problems across NA.
• People management experience.
• Experience delivering against multiple projects to tight deadlines and within budget.
• Knowledge of construction processes and services.

Required Education

• Bachelor’s Degree preferred or equivalent experience

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Merchandise Sourcing & Distribution, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Merchandise Sourcing & Distribution, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.