Responsibilities

The main responsibilities of the role are:

Being passionate about o2s products, services and brand and understanding what we offer as a business
Becoming an expert in all things o2
Working to and following our LEAP framework to make sure you are delivering a great personalised experience in store
Delivering store targets – Building a rapport with every customer to create personalised recommendations that can enhance their digital lives and share our Why o2 message
Being aware of your own performance and the team performance and how you can contribute to o2’s success
Using in store systems and working compliantly and adhering to O2 policies and processes
Taking ownership for your own development with support from your Store Leader, Territory Trainers, colleagues and o2 Campus
Supporting the Store Leadership team to open and close the Store
Working with your team to take ownership of the store appearance. Taking pride in where you work
Peer to peer coaching to really share best practice to help others
 

Skills and Experience Needed

What we look for:

Someone who enjoys making conversations and loves to leave a lasting impression on our customers, making our customers love O2
The ability to build trusting relationships
Someone who is excited by working to targets, deadlines and achieving great results
Someone with an outgoing personality who gets enjoyment from being part of a dynamic team
Someone who has an interest in technology and mobiles and keen to improve that knowledge
Somebody who has the ability to adapt easily to change positively
 

What we will give you:
•    Â£10.21 per hour
•    23 days holiday allowance
•    Fantastic induction programme
•    Learning and Development support
•    Flexible benefits to suit you

Additional Information
Hours: 38hrs (Full flexibility required)

Within our Stores, flexibility is essential for us to operate our business and meet customer demands and we will at times, have needs where we require our people to work additional hours on top of their standard contract.    
Our Stores Flex contracts are split in to weekly contracted hours plus 25% additional overtime per week (should it be required).  If there is a requirement for you to do this, we will give you 4 weeks’ notice so you can make the necessary arrangements or plans to help you work the hours that we need.  
We offer a competitive salary and some great rewards, including bonus, life cover, health care, good holidays and lots of flexible benefits too.