Maximising reservations and profitability for The Coconut Tree in accordance with sales targets, our reservations manager will drive every hospitality sales opportunity for the company.

Key areas of responsibility

• Day to day management of the reservations team whilst being an active member of the team.
• Manage reservations, availability, booking types, parties and manage Collins our booking system
• Set up packages as required and in a timely manner.
• Third party website management. (Design my night)
• Implement sales strategies in conjunction with the Ops Director and Brand Director.
• Provide weekly reports to both management and owners.
• Ensure an understanding of the budget and financial reports to assist with the development and implementation of key actions required to ensure achievement budgeted of sales and profit.
• To actively participate in departmental meetings.
• To provide training and coaching for the reservations team and OPS team for all tasks involving reservations, activity bookings and gift vouchers sales.
• Manage the reservations team rota.
• Anticipate guests’ needs wherever possible to enhance the quality of service and maximise revenue.
• Management of the reservations team to include regular job chats and progression reviews.
• Ensure all correspondence and data input is accurate and timely.
• To respond to any other reasonable request as requested.

Our Ideal Candidate

• Previous experience leading reservations teams in a hospitality led business.
• Must speak fluent English
• Strong focus revenue generation and business conversion
• Proven team leadership skills
• Outstanding guest care focus with an open and service orientated approach to all stakeholders.
• Strong understanding of the restaurant hospitality market and our key competitors
• Excellent communication abilities and be comfortable presenting at all levels within the business, including regular communication with directors.
• Good financial and business acumen
• Experience of Collins and Design My Night 

Ideal candidate will help us set up our SL reservation office early 2022 in Colombo, you will also be working from home the first few months managing our SL Res Team remotely as soon as the training is done.

Expected start date: ASAP

Job Types: Full-time, Permanent

Salary: Rs: 150k plus

Res Team operating hours: 9am to 9pm UK time 

Benefits:

• Annual visits to the UK 
• Bonus scheme 
• Company pension TBC

Schedule:

45 hour contract 

Work remotely:

Yes