We believe that everyone has an important part to play in delivering excellent guest satisfaction! As a Reservations Specialist you will work in collaboration with many different people within the organisation while actively communication with our providers. To ensure success as a reservation specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

Responsibilities:• Tracking customer experiences across online and offline channels, devices, and touchpoints.• Collaborating with the marketing and sales teams to enhance customer services and brand awareness.• Identifying customer needs and taking proactive steps to maintain positive experiences.• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.• Accompany guests through the full booking cycle via phone and email for short and long term requests• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.• Foster strong relationships with guests, recognize and create sales opportunities and develop repeat business.• Manage the Online Travel Agencies inventory across Canada and LATAM;

Requirements:• 1-2 two years previous experience in the hospitality or corporate housing industry• Solid knowledge of online customer engagement platforms and channels• Proficiency in GSuite, Zendesk, Social media platforms, Basecamp• Exceptional interpersonal skills and a client-centered approach• Great organizational and time management abilities• Superb communication, collaboration, and problem-solving skills• Excellent writing skills in both English and Spanish• Your career goals include working in sales and/or revenue management