About the job

As a core researcher, you work closely with your team to gather insights and define the understanding of Booking customers (travelers, accommodation and software partners) and how we can improve their experiences. Your work on data and insights inspires cross-functional stakeholders on current product improvements and can inform new products and strategy definition. You contribute to the culture of the research team by participating in efforts and initiatives that move toward well-informed, objective, data-oriented decision-making across Booking.com. You are an empathetic collaborator within the research craft community. 

You are an experienced communicator and will work closely with your cross-functional stakeholders in design, product, marketing and strategy.

 You bring solid experience in research methods across several phases of the product life-cycle. You have excellent knowledge of experimental design and primary research methods, both qual and quant (ex. surveys, diary studies and interviews) as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You are comfortable pursuing autonomous and independent activities, along with working with Senior Researchers to develop and grow.

The Research community of ~60 researchers will help you do your best work. You will have the opportunity to work with and learn from researchers across Booking.com through regular meetups, mentor programs and internal research tools.

As a Researcher (core) you will:

• Plan and conduct independent research to collect and analyze customer behavior through a variety of qualitative and/or quantitative methods. 
• Collaborate with other functions to understand and incorporate technical and business requirements into research.
• Support a user-centered strategy and product development approach by collaborating closely with cross-functional stakeholders and others in the business.
• Be the users’  advocate, ensuring their needs are central to design and development decisions.
• Take guidance from Seniors within the business to improve on research quality, and other craft improvements.
• Test out new ways of gathering consumer insights through new research tools or mixing methods. 

Experience (essential):

• 3+ years' research delivery in a consultancy, agency or in-house setting.
• Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar (more experience can substitute for this).
• Knowledge of how to use a variety of research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
• Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets 
• Experience with SPSS or R or other statistical analysis tools 
• Knowledge of user centered design principles and best practices.

Experience (desirable):

• Ecommerce or travel industry exposure
• B2B research experience 
• Awareness of experimentation principles.

Your qualities:

• Analytical – Investigative, inquisitive, always asking 'why?' whilst avoid assumptions
• Collaborative – Able to facilitate effective working among colleagues in various roles.
• Organised – Capable of managing multiple projects simultaneously
• Articulate – Able to convey customer insights persuasively and accurately.
• Principled – Focussed on the right outcome for your users.

Interview process:

• Phone call with our recruiter
• Interview with our hiring manager
• Fit and skills interview with 3 researchers (including business case)
• Final interview with cross-functional stakeholders