We seek a fully remote, temporary, customer centric professional with a passion for delivering exceptional service and a desire to continue their career in footwear to join our Vionic eCommerce Customer Care team for the holiday season.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first!

We seek people who:
Ensure solutions-oriented approach when addressing consumer issues
Have experience serving customers through multiple channels including phone, email, social media and chat
Maintain high-customer satisfaction and response rates within one business day
Understand the value in representing Vionic’s brand in a professional manner
Demonstrate fluency with direct-to-consumer (DTC) policy and procedures
Continually seek process improvement opportunities to enhance the consumer experience
Help spot trends regarding returns, customer feedback and website bugs

We seek people with these qualifications:
2-3 years of experience in a direct-to-consumer call handling role – in footwear or apparel a plus!
eCommerce experience is preferred
Requires very strong typing, accurate data entry and email writing skills
Enthusiastic approach to customer service; with an overactive empathy gene, a love for helping others and exceeding consumer expectations
Possess excellent verbal and written communication
Ability to deescalate sensitive consumer issues to ensure a positive experience
Understanding of on-line ordering systems and internet savvy
Ability to identify and solve problems efficiently and quickly and maintain high level of productivity with the ability to multi-task and reprioritize tasks
Basic fluency with MS Office applications (Word and Excel) and Google Docs, required. Beyond beginner level of MS Excel preferred, but not required
Why join our team?
No weekend shifts!
Great benefits, including medical coverage starting day one
Comprehensive training program provided
30% Discounts on shoes across all of our brands!
But most of all, we seek people who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a multibillion-dollar company should be as creative as a start-up.
People driven by an insatiable curiosity. People who care about being the best, among the best.