Relief Customer Service Advisor

Salary: £17,598 rising to £17,984 per annum after successful probation

Full-time (Monday Friday, 09:00 17:00, 35 hours)

Saturdays (mandatory) approximately 3 per month (09:30 12:30)

Saturdays will be given as time in lieu (Full-time)

Please Note: as this is a Relief role you will be required to travel across the specified cluster and when required across the network (New Square, Owen Street, Dudley, Wednesbury, Walsall, Oldbury, Great Bridge, Kingswinford, Wolverhampton and Sedgeley).

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.

You will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities â€¢ To be the face of the West Brom• To deliver excellent customer service every time• Identifying and providing solutions to customers’ needs• Providing solutions to individual customers’ needs • Cash and cheque handling • Ability to get things right first time• Support the Branch Manager in their absence Skills & Attributes â€¢ Exceptional customer service experience • Genuine interest in customers & their needs• Driving enthusiasm within a team• Excellent communication skills• Meticulous attention to detail

What’s in it for you?We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)• Social club membership dozens of discounts available for a wide variety of family days out and events• Corporate health plan with the option to include family members• Discounted travel cards• West Brom staff car scheme• Life assurance provided by the Society at 4 times your salary

Why choose the West Brom? When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. Check out our careers page to find out more about our culture and benefits. https://www.westbrom.co.uk/careers *Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible* Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.