Job description

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small and large businesses reach their potential

The role of the Relationship Manager - Business Banking is to acquire, retain and expand relationships with customers we want to bank within Business Banking. You will maximise profitably by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept. You will regularly meet with customers and will deal with business turnover of up to 15M GBP. You will provide dedicated relationship management with accountability for business development, service, risk and operational delivery. Credit risk assessment is a fundamental element of this role.

When joining HSBC you will become a valued member of our team, we take the time to get to know our staff and will support you with professional tailored development opportunities, this includes training to build your knowledge and internal career opportunities which will allow you to progress your career with HSBC. We can offer you competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We offer flexible working arrangements.

Your responsibilities will include: 

• Being an ambassador for HSBC and develop the bank’s profile in the local business and wider community
• Supporting customers and placing their needs at the forefront of all that we do, setting world class standards 
• Seeking new opportunities and nurturing existing relationships to identify new business opportunities
• Building a network of business introducers in the local professional and business community 
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk

Requirements

The ideal candidate for this role will have:

• Experience working in relevant environment/s, i.e. Business/Corporate Banking, Financial Services
• Proven ability in identifying and meeting customer needs
• Proven ability of Commercial lending with an average lend of 500k plus
• Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same  
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes 
• Experience of building and managing complex relationships 

The base location for this role is Guilford . There will be a requirement to attend face to face client meetings in the region on a regular basis. Full driving license is essential.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process. 

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.