Delivering excellence as an Regulatory Team Administrator within Capita HR Solutions:

We currently have an exciting role for an experienced Administrator to join our busy and friendly Edinburgh based team. Our client requires some of their staff to undergo assessments to ensure that they are ‘approved’ to work in a regulated environment, as part of this process we administer assessments of these members of staff and provide regular reports to the clients on their progress.

Working in a Service Centre environment, you will be responsible for the administration of regulatory processes.  Working as part of a team, you will have daily interaction with the client and its employees.  Responsibilities are varied but focus on providing a high level of customer service and administration support within agreed timescales and service level agreements

This is a 6 month contract

What you’ll be doing:

• Preparing the administration of Fitness and Propriety (F&P) assessments and certification process

• Drafting and coordinating communications in relation to F&P assessments using Microsoft Outlook and telephone where necessary

• Creating Regulated References for all leavers within a regulated capacity ensuring that all necessary checks are completed within SLA

• Conducting audits where required and reviewing all relevant materials as needed to ensure accuracy of data across all processes

• Reviewing and completing various daily and weekly reports to ensure accurate information is held Following up with key stakeholders to obtain data components and conduct details

• Liaising with employees to obtain personally identifiable information

• Taking ownership for each case and following through to conclusion from notification

What we’re looking for:

• Proven track record of providing quality customer service in a similar environment

• Previous experience working in an administrative environment

• Demonstrated ability with computer skills including intermediate knowledge of Microsoft Word, Excel and Outlook

• Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities

• Ability to respond to a high volume of queries, ensuring a high attention to detail Ability to communicate effectively with clear and concise language verbally and with written correspondence

About HR Solutions

Capita HR Solutions helps employers to maximise the performance of their HR functions from core transactional services, through to complete organisational transformation. We meet the HR service needs of our clients by listening to the challenges they face and working with them to create an approach that suits their business, culture and people. From simple transactional services through to organisational transformation, we use a flexible approach to maximise the performance of HR functions and drive greater efficiency for businesses. Join us here and you’ll be transforming HR operations around the country.

What’s in it for you?

•  A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.