It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.  

Have what it takes? Join us.

PLEASE NOTE: Brunswick will never ask you to pay any money to participate in the interview process and will not require that you provide sensitive information such as credit card or bank account information.  

We have recently become aware of certain efforts by cyber criminals who are publishing and promoting fake job listings on third party websites, such as Craigslist and Indeed, by pretending to be actual Brunswick employees.  To help ensure you don’t fall victim to any of those scams, never disclose sensitive information as mentioned above.  All job offers will come to you via the candidate portal you create when applying to a posted position through https://www.brunswick.com/careers.  Only after accepting an offer through this portal will you be asked for SSN and DOB.  If you are ever unsure or want to ask any questions, please contact the Brunswick HR Shared Service Center at 866-278-6942 or HRSharedServices@brunswick.com.

The Regional Service Manager – will be responsible for all field technical service support and dealer service development operations in one of the following regions. Central US / Central & Atlantic Canada, Western US / Western Canada, and the Eastern and Southeastern Coastal region.  The Regional Service Manager is required to live within their managed region.

Key Responsibilities:

• Manage daily activities of the operational service support function.
• Provide dealer development guidance and maintain associated document standards.
• Handle and resolve complex customer requests or complaints.
• Oversee workflow of all business processing, including reports, charts, and other statistics to support and direct the service department.
• Initiate and track service issues to completion.
• Assist with budget management to ensure expenses meet target goals.
• Monitor and manage territory changes and implement realignments as necessary.
• Oversee the hiring, training, and development of field personnel. Provide strategies and direction of the region to achieve goals and objectives, through coaching, mentoring and employee check-ins.

• Manage and promote the flow of information within the organization.
• Coordinate field strategies with other regions.
• Coordinate with other departments within Mercury and Brunswick to achieve targets and objectives.
• Provide technical product expertise as required.
• Travel within their region to assure a strong relationship of your team and the regional dealer network.
• Review new dealer prospects for approval or rejection based on contract requirements and territory business strategy.

Experience and Skills:

• Marine product knowledge including: outboards, jet drives, stern drives, inboards, pod drives, diesel engines, joystick piloting, and P&A lines (remote controls, propellers, replacement parts, oils and lubricants, inflatable boats, and trolling motors, etc.)
• Familiar with best practices, concepts, policies in the service management field. 
• Problem-solving skills, especially in situations of high stress
• Rely on critical thinking and experience to plan and accomplish goals.
• Strong customer service skills in the areas of handling disputes and treating customers with care
• Ability to motivate others on a team and help them succeed
• Work well with diverse personalities.

Education and Experience Requirements:

• 6 or more years in marine service-related capacity is required
• Advanced mechanical / electrical background is required
• Bachelor’s degree is preferred

Headquartered in Fond du Lac, Wis., Mercury Marine is the world's leading manufacturer of recreational marine propulsion engines. A $2.6 billion division of Brunswick Corporation, Mercury provides engines, boats, services, and parts for recreational, commercial, and government marine applications, empowering boaters with products that are easy to use, extremely reliable, and backed by the most dedicated customer support in the world.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - click here for more information

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

#Brunswick Corporation - Mercury Marine