Responsibilities

• Ability to apply an IT Service Management (ITSM) change management process and tools to support adoption of the changes required by a project or initiative
• dhere to IT General Controls and accepted benchmark best practices
• Support the design, development, delivery, and management of communications, as needed
• Affirm requirements for business end to end impact analysis, change de-confliction, testing, and back out processes have been reviewed by the accountable leader and assess change readiness.
• Where not adequate, identify key stakeholders and escalate
  Identify and manage anticipated resistance
• Support enterprise, regional and/or local change managers in IT General Control and other change process inquires
• Provide change management process and tool training
• Lead Regional Change Advisory Board (CAB) weekly meetings
• Facilitate Monthly Infrastructure Change Window (ICW) Releases.
• Requires a relevant degree, technical certification or equivalent experience. Three to six years in integration, infrastructure system administration, or support work is common. In addition, the incumbent should have a good knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization."
• Ability to apply an IT Service Management (ITSM) change management process and tools to support adoption of the changes required by a project or initiative
• Adhere to IT General Controls and accepted benchmark best practices
• Support the design, development, delivery, and management of communications, as needed
• Affirm requirements for business end to end impact analysis, change de-confliction, testing, and back out processes have been reviewed by the accountable leader and assess change readiness. Where not adequate, identify key stakeholders and escalate
• Identify and manage anticipated resistance
• Support enterprise, regional and/or local change managers in IT General Control and other change process inquires
• Provide change management process and tool training
• Lead Regional Change Advisory Board (CAB) weekly meetings
• Facilitate Monthly Infrastructure Change Window (ICW) Releases. 

Required Skillsets –

• Should have 5+ years of experience in information technologies such as technical infrastructure and/or general business processes functional applications
• Exposure to ITIL and ITSM processes. ITIL certification is a plus
• Technical knowledge of software, servers, storage, network (firewalls), risk and cloud domains
• An understanding and application of information technology in different cultures, working across different countries, and exposure in an international environment
• Experience in ServiceNow is a plus
• Proven track record acting as a subject matter expert (SME) on projects
• Strong Communication, teamwork, analytical and interpersonal skills
• Strong customer service skills
• Ability to work independently as well as being a collaborative team member
• Able to manage own duties including setting priorities.
• Work Timings– 1:00PM to 10:00PM IST (Approx.)

Background/experience:

• Requires a relevant degree, technical certification or equivalent experience.

• The incumbent should be knowledgeable of the appropriate programming languages; computing hardware and software; and current deployment processes and tools.

• Three to six years in integration, infrastructure system administration, or support work is common.

• In addition, the incumbent should have a good knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization.

• The role will provide support as the Regional Change Manager and backup to the Enterprise Change Manager and Division Change Manager in the Enterprise ITSM Quality & Demand Management department

• Responsibilities include leading the EAME and AP weekly CAB meetings, reviewing and approving enterprise/division changes, leading monthly ICW coordination activities, and providing training, support, and guidance across the Enterprise to support teams.

EGIONAL CHANGE COORDINATOR