ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Regional Account Manager

Education

High School or GED

Career Level

Manager

Category

Sales

Job Type/ FLSA Status

Salaried Exempt

Travel Required

30 - 40%

Shift Type

Job Description

The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM Enhanced Clean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates. This role is deeply involved in providing exceptional leadership for a designated number of strategic accounts with a distinct on organic growth and delivering operational excellence.

Essential Functions:

• Partnering, consulting and communicating with Key Customer Management.
• Partnering, consulting and communication with Key internal stakeholders.
• Identifying, planning and executing growth strategies and tactics.
• Supporting change and transition activities, and monitors rollout schedules, targets and plans.
• Ensuring that all standardization programs have been set and are being utilized effectively.
• Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards.
• Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance.
• Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness.
• Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.
• Following up and insuring problems and/or issues are resolved via work order management.
• Presenting information to the customer during key meetings and reviews.
   

Minimum Requirements

• Minimum of 8 years of relevant professional experience.
• Bachelor’s degree preferred or equivalent level of professional experience.
• Minimum of 4 years of major account experience.
• Minimum of 2 years of experience in the services sector.
• Facility services, commercial real estate industry preferred
• Salesforce, Excel, PowerPoint
• Group presentations to executive level
• Dynamic personality
• BOMA, IFMA, other relevant trade show experience a plus
   

Others:

• Ability to communicate and present effectively to all levels including executive.
• Ability to present to groups.
• Strong knowledge and experience in account management within the facilities services industry.
• Successful track record in selling and/or growing large, complex accounts required.
• Build relationships with existing clients to maintain present sales and to facilitate add-on business and services.
• Represent Company at local or regional conferences or at National meetings and trade organizations.
• Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area.