Job Description:

The Security Receptionist is a Brand Ambassador of the Global Security Operations team, who provides exceptional customer service during the course of their assigned duties as part of a larger team of security professionals.  The incumbent will play an integral role in creating a memorable experience for Fidelity’s associates, visitors, vendors and customers by providing a world class customer service, hospitality, and safety experience.

This position will provide you additional opportunities to learn about business groups throughout Fidelity.  If desired, you will have exposure to the various career paths available within the company, with a diverse range of advancement opportunities.   

If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today!

Responsibilities/The Value You Deliver:

Greet visitors as you are positioned as the first line of security to welcome everyone who comes through the door. You are the face of Fidelity and a brand ambassador who creates a welcoming atmosphere while following all security protocols.

Perform security measures, such as managing the visitor management system or an entry log, and perform COVID associated tasks, i.e., temperature checks and health screening questions.

Administer and control building access and check-in procedure, such as issuing badges for guests or employees.

Be aware of and report any suspicious behavior or unattended objects to the security team.

Identify and report possible hazards and security issues, such as major spills, obstructions, and malfunctioning door readers and doors. Relay observations to janitorial staff, Facilities Administrator, and/or Security Manager as appropriate.

Communicate verbally with confidence and clarity and listen actively

Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed

Administer basic first aid and CPR

Perform additional security and administrative tasks as required.

The Expertise We are Looking For / The Expertise You Have:

At least 1-3 years of experience in a customer experience related role

Bachelor’s degree in a related field of study preferred

Strong interpersonal and observation skills

Ability to perform under stressful conditions

A high degree of integrity, professionalism, organization, and situational awareness with the ability to multitask and prioritize efficiently

Excellent verbal and written skills in English

Proficiency in MS Office programs and ability to learn security-related access control software

Ability to adapt and respond to any emerging need, while attending to general duties of visitor management, safety violations, and security breaches

A positive and “team first” attitude

Ability to work Monday – Friday, eight hour shifts between 6:00 AM – 6:00 PM

A service-oriented personality, self-motivated, confident, energetic, and flexible

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com(opens in a new tab) or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.