We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Receptionist

Job Description:

An exciting opportunity has arisen for a Receptionist to  join the Strategic Property Team at the North Tyneside Business Centre, which is a Council-owned multi-let office building in North Shields, with a number of small businesses/tenants located there.  The building sees many visitors and there is also a conferencing and meeting hire facility.  The Council owns a number of similar buildings in close proximity. 

An experienced and dynamic receptionist is required, who will act as a friendly, welcoming face of the Business Centre.  You must have excellent customer care skills and a good understanding of Information Technology.  There is also an opportunity to considerably grow the virtual office and conferencing facility (Covid-19 protocol dependant).

What you will be doing:

• To operate the reception desk at North Shields Business Centre.

• To greet visitors, direct them to the appropriate office/business, and general tenant management, ensure all visitors and tenants are signed into the building.

• To take phone calls and messages.

• To manage the conference and meeting room hire facility and promote income, to take bookings and ensure that the rooms are set up and all supplies are ordered and available.

• Assist and manage the virtual office offering.

• To produce marketing materials and promote the conferencing/virtual office facilities to existing tenants and the wider public.

• To keep property particulars up to date and uploaded onto our website.

• To assist the Principal Estates Surveyor and Property Manager in budget monitoring and management of building related repairs and maintenance.

• To use the Business Management System to place purchase orders.

• To use the ASH system to produce tenant invoicing.

• To manage property management files and documentation relating to the NT Business Centre and other buildings within the Portfolio.

• To assist the Property Manager and Handyman in any other reasonable tasks to ensure the smooth running of the building.

• To assist the Principal Estates Surveyor and Systems Support Manager in respect of wider Strategic Property tasks where necessary.

• To work collectively as part of the team to ensure the overall management of the premises and to report against key performance indicators.

• Adhere to Covid-19 protocols and implement a safe working environment for tenants and visitors.

• Any other relevant duties as appropriate to this job outline and the grade of the post.

What we’re looking for:

• Previous experience of working on a busy reception desk

• Telephony skills

• IT Literate on basic programmes (Word, Excel, Outlook etc)

• Ability to multi-task and remain calm under pressure

About Local Government Services

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

• A competitive basic Salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact Charlotte Barnett @ charlotte.barnett@capita.co.uk

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.