Job summary

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Registration and Compliance Operations (R&C) group designs, risk models and operational processes that minimize risk and maximize trust in Amazon.com. The Business Excellence Manager will be responsible for driving global initiatives/process improvement programs focused on reducing cost by improving efficiency, improve quality of operations and improve customer experience. Expectation from the role is to lead and motivate others to meet the challenges of an extremely deadline-driven environment where explosive growth needs to be balanced against evolving customer demands and where quality of results is paramount. This position requires a talent with the proven leadership ability to facilitate and guide and drive projects resulting in process optimization, cost reduction, customer experience improvement, as well as the ability to teach those methods to other managers and associates in order to foster a culture of continuous improvement.

Key job responsibilities
Job responsibilities

Key responsibilities associated with this position include the following:
1. Program Management:
a. Works with R&C leadership team to drive critical business improvement initiatives.
b. Develops, implements and governs KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all projects.
c. Manages multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills.
d Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
f. Communicates across all levels on project and program progress.
2. Process Improvement:
a. Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output.
b. Supports project teams/team members as-needed to improve processes, provide project intervention and coaching, etc.
c. Drives continuous improvement culture through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc.
d. Monitors the training and professional development of all team members, looking for opportunities to strengthen their skills or acquire new ones.

BASIC QUALIFICATIONS

• 2+ years experience in program or project management

Basic qualifications

3+ years experience in program or project management

Experience defining program requirements and using data and metrics to determine improvements

3+ years experience working cross functionally with tech and non-tech teams

• Certified Lean Six Sigma Green or Black Belt from a reputed institute or organization • Experience in project management • Proven experience and knowledge of process improvement tools, methods, and techniques. • Proven experience in driving continuous improvement initiatives including lean, six sigma, problem solving methodology • Substantial experience in program/project management or an equivalent operational role. • Ability to interpret, analyze, and understand complex data sets.

PREFERRED QUALIFICATIONS

Preferred qualifications

• Prior experience on working with statistical tools like, Minitab etc. 

• Ability to influence stakeholders across the organization without direct reporting lines. 

• Proven experience leading large scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers. 

• Strong attention to detail and excellent written and oral communication skills. 

• Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions. 

• Experience working as part of a global team with multiple time zones and geographically disperse resources. 

• Proven ability to meet right deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations. 

• Proven ability to work successfully in a highly ambiguous environment.