Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

As a working leader of the Customer Service group, the Customer Service Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.

Key Duties

• Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.

• Ensures that the Customer Service Agents follow proper procedures.

• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.

• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.

• The Team Captain will also perform Customer Service Agent duties.

Job-Specific Experience, Education & Skills

Required

• A minimum of 6 months of customer service or airline operations experience.

• Ability to lead, direct and motivate teams for optimum performance.

• Strong active listening and verbal communication skills.

• Ability to juggle multiple tasks in a fast-paced environment.

• Valid driver’s license.

• Depending on work location, ability to obtain USPS Mail Handling Certification.

• Typing speed of at least 25 WPM.

• Ability to consistently lift 50 pounds.

• Must be able to stand for long periods of time.

• Must be able to bend, stoop, squat, reach and grasp.

• Ability to perform basic mathematics.

• Ability to work a flexible schedule to include nights, weekends and holidays.

• Ability to communicate in English.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience.

• Previous leadership experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Starting Rate

USD $17.00/Hr.

Total Rewards

• Medical, dental and vision benefits

• 401k program with a company match up to 6%

• Monthly incentive pay plan up to $150 per month

• Annual incentive pay plan with a target 5% payout of annual earnings

• Generous paid time off

• Unlimited standby travel benefits on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 12/30/2021
Employment Type Full-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID 2021-7015
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify Â® employer, where required by law.