Radiography Remote Service and Training Specialist

Are you passionate about providing complex technical solutions?
 Do you relish the prospect of working with cutting-edge Radiography products?

 Be part of a successful team

 As the world’s digital industrial leader, Baker Hughes is known for delivering high-quality innovative solutions to industry’s problems. Our goal is to deliver high-quality inspection systems, designed to help customer operations thrive.

Our team ensures crucial customer  machines work efficiently and with the highest up-times.

Partner with the best
 The Radiography Remote Service and Training Specialist (RSTS) is responsible for resolving customer issues, technical training and other projects with moderate complexity. In this role, you will use defined tools, follow processes/guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues through immediate action or short-term planning.

 As an RSTS, you will be responsible for:

 - Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of technical issues/queries for the Radiography product lines, driving and leading the resolution process until the customer’s satisfaction is achieved to the best of the company’s ability.

- Have fundamental knowledge of Radiography, the associated configuration installations and applications, and/or follow established escalation paths to support appropriately.

- Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers.

- Involve other teams as required, facilitate and motivate them to support the resolution process and use own leadership skills to get their buy-in and engagement.

- Keep the local commercial sales rep. or channel partner copied regarding customer issues and their resolution.

- Build strong relationship with the different internal teams and the customers.

- Work with the regions and the leadership to prioritize cases.

- Support other Remote Service and Training team members and other teams as required.

- Monitor metrics to understand severity of incoming and/or pending issues and align priorities accordingly.

- Develop, prepare and conduct training for internal and external technicians

- Attend, participate in and complete field interventions as required to support remote service cases field service needs

- Support New Product and New Service Introductions through being on development teams, developing training, and attending training to continually expand knowledge and expertise.

- Expand scope of remote monitoring, diagnostics and service through development and use of new tools and techniques

Fuel your passion
 To be successful in this role you will need:

• Bachelor’s degree in Engineering from an accredited university or college, or a high school diploma/GED with at least 3 years of experience in an engineering, application, manufacturing or service role
• Experience in analyzing technical issues.

• Strong oral and written communication skills (English required, German desired).

• Strong interpersonal skills, team oriented with willingness to work remotely in a global team
• Willingness and ability to work in flexible schedule
• Travel as required for training and customer site visits. If product specific experience is lacking, then candidate would spend approximately first 6 months partnering with field service to learn equipment and traveling as required.

Working with us
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

 

Working for you
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.  Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us
 With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

 

Join Us
 Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

 Work Location: Sharonville, Ohio or San Jose, California

About Us:With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.