Senior Services Account Manager

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range fro Lm incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us as a Senior Services Account Manager on our Product Services team in Lisle, IL to do the best work of your career and make a profound social impact.

What you’ll achieve
As an Account Services Management Advisor, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews.
You will:

• Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met

• Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness

• Present operational and service-level reports and explain service-level support available to all partners

• Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

• Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5 - 8 years of relevant experience delivering successful complex IT services across a range of sectors

• Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion

• Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations

• Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently

• Outstanding communication skills and the ability to positively influence all partners

Desirable Requirements

• Bachelor’s degree

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