ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Quality Operations Manager

Education

High School or GED

Career Level

Manager

Category

Aviation

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Must be highly efficient in translating the vision of the Quality Assurance Program and ensuring requirements of the Quality Standards are understood and being met. Develop standardized practices, procedures and processes to ensure all contractual specifications are met or exceeded and to comply with all client policies and procedures, governmental regulations; Federal and state laws and regulations to include OSHA, and HazCom requirements. Develop strong relationships with local, regional and corporate clients as well as local and regional internal operational management teams.

Minimum 8 hours a day, 5 days / week. This position may require more hours based on additional responsibilities or emergencies.

Essential Duties:

• Conduct Quality Assurance Inspections in compliance with contractual specifications and customer’s expectations
• Implement Quality Assurance Corrective Guidelines and conduct In-Service Trainings, to ensure that all direct labor staff are fully trained and adhering to the Quality Control program. In addition, develop and implement a Quality Assurance corrective plan-of-action, to guide and assist managers in achieving high quality performing accounts, to meet and/or exceed the SOW, Cleaning Industry Guidelines as stated under the Quality Assurance Program, Green Cleaning Program, and Safety Program Procedures
• Leverage technology and visual aids to help facilitate and assimilate staff to the training materials. Conduct training across all shifts and in different settings to include: work sites, classroom settings, mobile crews and as assigned
• Conduct research studies, to continuously develop and improve existing Training Curricula and to stay abreast of new technologies and Industry Safety and QC standards
• To become the subject matter expert on Safety, Training and the Quality Control standards

Minimum Requirements

Education / Training

• Bachelors degree or equivalent, preferred but not required. Training in the cleaning industry or building management field is preferred.

Job Knowledge / Experience

• Previous aircraft cabin cleaning and janitorial experience is required. Previous leadership experience strongly desired but not required.

License(s)

• Clean and Valid State driver’s license.

Language / Communication Requirements

• Must be able to read, write and speak English. Spanish literacy skills desired but not required. Must possess strong interpersonal skills.

Writing Skills

• Must be able to write basic business documents in English.