ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Quality Operations Manager

Education

High School or GED

Career Level

Manager

Category

Aviation

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Must be highly efficient in executing the vision of the Quality Assurance Program and ensuring requirements of the ABM Quality Standards are being met across all client locations.  Develop strong relationships with Local, Regional and Corporate clients as well as local and internal operational management teams.  Ensure operational processes and procedures are being executed and initiating corrections to all non-compliance observations.  Frequent travel required within domestic U.S.

Essential Duties:

• Conduct Quality Assurance audits in compliance with contractual specifications and customer’s expectations.  Identify and implement corrective actions with applicable market ownership.
• Conduct field training and coaching, to ensure that all direct labor staff are fully trained and adhering to the Quality Control program. This includes aircraft cleaning training, and all facility maintenance functions.  In addition, develop and implement a Quality Assurance corrective plan-of-action, to guide and assist managers in achieving high quality performing accounts, to meet and/or exceed the work scope and cleaning Industry Standards.
• Leverage technology and visual aids to help facilitate and assimilate staff to the training materials. Conduct training across all shifts and in different settings to include work sites, classroom settings, mobile crews and as assigned.
• Conduct Safety Incident investigation events
• Identify root cause issues specific to performance/accident investigations and execute formal corrective action tasks
• Ability to lift 50 lbs
• Push, pull, bend, reach, or crawl as needed to operate standard janitorial and aircraft cleaning equipment and procedural execution
• Ability to work in restricted, minimal spaces
• Capability of supporting short-term projects in the field requiring extended stays
• Host virtual and on-site meetings specific to core duties and objectives
   

Minimum Requirements

Education / Training

• Bachelors degree or equivalent, preferred but not required. 
• Aircraft Service Training (above or below wing) is preferred but not required.

Job Knowledge / Experience

• Previous aircraft cabin cleaning and janitorial experience is required. Previous leadership experience strongly desired but not required.

License(s)

• Clean and Valid State driver’s license.
• Ability to gain airport credentials across multiple airports

Language / Communication Requirements

• Must be able to read, write and speak English. Spanish literacy skills desired but not required. Must possess strong oral and written communication skills.

Writing Skills

• Must be able to write basic business documents in English.
• Construct formal reports, business correspondence, and training material
• Experienced in the use of MS Office software