Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Compliance Operations (C-Ops)

C-Ops is responsible for conducting operational and transactional tasks for the programs within PARS . C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes. This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.

Job Description:
Your job responsibilities as a Sr. Compliance Associate-Quality Auditor may include:
• Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
• Auditor will have to conducts audits on a daily basis
• Create models that optimize the resources, inputs & outputs of Compliance operations business.
• Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines
• Share results of audits on a weekly/daily basis.
• Provide feedbacks to the associates and close loop on audit observations.
• Identify root cause of defects and find areas of improvements in the process being audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience
• Respond to stakeholders with guidance and flags any updates to Lead/Manager

Skills:
• Proficiency in verbal & written communication - English
• Good working knowledge of MS Office, MS Outlook; MS Excel proficiency is an advantage.
• Strong attention to details.
• Ability to analyze and identify patterns in large data sets.
• Decision making aptitudes based on given guidelines and in ambiguous contexts.
• Must be comfortable working with large data sets.
• Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.


A day in the life
1. Conduct daily Quality checks
2. Report/communicate the errors
3. Analyze the error trend and work on the CAPAs
4. Provide process improvements
5.Work on RCA's

BASIC QUALIFICATIONS

• Graduation in any Discipline is required for this position
• Previous experience in Auditing and analyzing data for error trends
• 1-5 years of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes; Database management is an added advantage
• Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse

PREFERRED QUALIFICATIONS

• Knowledge of consumer product compliance processes and regulations
• Experience as quality auditor in retail chain management / FMCG company
• Experience in regulatory compliance management with government agencies
• Experience in designing and implementing custom reporting systems using automation tools
• Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems