More about the role

Here, at New Look, everything that we do is for the love of fashion.

We’ve been bringing the latest fashion to the high-street since 1969.  We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls.  Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.

It’s our colleagues today that continue our journey to create a New Look that everyone loves.

It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one and it starts with you.

We are always on the lookout for talented, passionate people to join our New Look team.

RESPONSIBILITIES:

Fit/ Quality Support

• Attend fit sessions and provide administrative support before, during and after

• Process product comments and photographs after the fit session

• Complete  production sample approval

• Measure samples to the required standard/ specification

• Understanding of a specification sheet and test reports

• Provide administrative support of testing during the sealing cycle

• Action general systems housekeeping

• Issue quality/ fit/ testing enquiries both internally and externally

• Resolve basic queries/ issues that arise both internally and externally

Returns Management

• Check daily and weekly returns reports for potential quality issues and report any issues to the Technologist/ Buying/ Merchandising teams

• Collate weekly returns data into a yearly spreadsheet

• Basic understanding of data analysis to spot trends in returns

• Request and process samples from the distribution centre/ stores/ etc

• Compiling data analysis, issues and actions into reports and presenting to the team

Product Awareness

• Ongoing familiarity of the competition’s product range in relation to quality and fit

• Understanding of “Our Girls” customer profiles

• Understanding “Monday Returns Figures Pack” and all returns reporting functions.

• Completing and reporting back on New Look store visits and competitor shops

• Identifying basic problems and solutions

Department Support

• Receiving and sending post

• Dealing with telephone / email queries

• Proactively dealing with department queries both internally and externally

• Supports with the development of fellow colleagues, delivering relevant training and support when required

• Issue wearer trials and collate data

Technical Skills

• PC literate - Excel, Word, PowerPoint, Outlook

• Product measuring

• Read specification sheets and test report

• Basic garment construction knowledge

• Basic analysis and problem solving skills

Other Essential Skills

• Accuracy and attention to detail

• Good time management

• Self-motivated

• Confident communicator

• Team player

• Fashion aware

• Resilient

Knowledge and Experience

• Basic understanding of garment construction, quality and fit

Minimum level of education or qualifications

•  Apprenticeship level 3/ Fashion Qualification / Other degree

or

• 1 years’ experience in a similar role

Why New Look?

The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look.

We offer training to support you and your career progression, so that you can be at your absolute best.

You’ll also receive these amazing benefits:

• 40% staff discount

• Monthly 25% off  privilege vouchers for family and friends to enjoy

• Quarterly sample sales

• Season ticket loans

Apply now to find out more.