Position Summary

Operations Senior Consultant – National Advisory Quality and Risk Management (QRM)

The Quality & Risk Operations Senior plays a crucial role in supporting QRM applications and business processes. Deloitte’s National Quality & Risk Management (QRM) Practice is comprised of passionate, like-minded enthusiasts who strive to fundamentally transform how our clients deliver value. The world is changing rapidly with transformational business and technology trends impacting our clients. Delivering on quality to our clients and our internal stakeholders is an integral part of our core values at Deloitte. Quality is not restricted to a market, individual or area. Rather, it is a component that is woven into every aspect of our business. Within QRM, we strive to ensure the firm continues to nurture our Culture of Quality at every level. If this sounds like you, keep reading!

The team

At Deloitte, our Quality & Risk Management(QRM) team is one of Risk and Financial Advisory’s fastest growing areas. Read more about Risk & Financial Advisory Services at Risk & Financial Advisory Commercial Services

Work you’ll do

We are looking for frontrunners to help us grow our Quality and Risk Management organization by applying your Quality Assurance and Quality Control experience to the professional services industry. 

In your role, you will be supporting day-to-day QRM operations, including business process improvement efforts focused on transformation through technology that support the Advisory business and the QRM Network.

You’ll establish a professional rapport with internal clients at all levels in representing QRM priorities and objectives, presenting persuasive and articulate ideas. The projects you’ll work on will require candidates to be self-motivated, possess the ability to think analytically, work independently, yet also collaborate and work well in a team environment. You’ll participate in business-side application design, deliver training, write communications, and obtain an enhanced understanding of Advisory’s quality and risk management program and policies. 

Responsibilities:

• You will support daily operations, liaising with QRM support and IT to troubleshoot, communicate, track, and follow the resolution of problems in production and non-production environments, as they arise
• You will obtain a working knowledge of Advisory’s application landscape and liaise with application support teams to identify issues, improvements, or enhancements
• You will execute periodic maintenance analyses, and provide insights on projects related to quality and risk management, possessing an overall understanding of appropriate business processes and workflows
• You will coordinate and contribute to the development of learning materials, content published on internal QRM sites and work independently to understand, confirm, and propose content updates
• You will coordinate efforts and process enhancement requests from the business, QRM Network and QRM Support, define and prioritize features, and work with IT to maintain product release and sprint backlogs
• You will support User Acceptance Testing (UAT), deployment activities and communications within the project lifecycle, seeking to identify and communicate training points and opportunities
• You will support efforts to socialize and discuss planned updates with the broader QRM Network and business

Qualifications:

• Responsive and proactive, with the ability to adapt to fast-paced changes and shift focus easily. Versatile and curious. Respond timely to inquiries, requests, and coordinate appropriate follow-up
• Leadership skills, navigate internal organizational resources (e.g., other businesses, Talent, ITS, product teams) to evaluate potential solutions
• Detail oriented and analytical, with the ability to think broadly about tasks performed
• Ability to manage own schedule, evaluate priorities, effectively plan and organize, is attentive to deadlines
• Proficiency in Microsoft PowerPoint is required, and familiarity with Tableau reporting is a plus
• Keen ability to communicate clearly, efficiently, and effectively (written and verbal)
• Strong management, communication and remote collaboration skills. Experience in dealing with multiple projects and multi-functional teams, and ability to coordinate across teams in a large matrix organization environment
• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external)
• Travel up to 5% (While 5% of travel is a requirement of the role, due to COVID-19, non-essential travel has been deferred until further notice)
• Ability to seek feedback and engage in the talent performance processes
• Bachelor’s Degree
• 3+ years related work experience

Preferred:

• Knowledge of Risk and Financial Advisory businesses, applications and enabling areas, a plus
• Experience working on business process improvement initiatives
• Consultancy/service organization experience
• This is a remote position and preferred locations will be in the Eastern Time Zone (New York, New Jersey, Connecticut).

#IND:RFA

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 74204