Job Purpose:

The Quality Technician is responsible for monitoring, auditing, and inspecting that all corporate, regulatory, and industry-established standards and procedures are in compliance. This Quality Technician role plays a pivotal role in site nonconformances, systems management, and daily quality and food safety outputs from the site. The role reports to the site Quality Manager and is a member of the site R&D/QFS team.

Key Responsibilities:

• Support the QMP and corporate Q&FS standards implementation at the site by working with the Site QFS team and Supply to rollout out new standards.
• Carry out internal audits as per the QMP Verification program and maintain corrective/preventative action process for the local site.
• Coordinate inputs for global metrics reporting and compile slides for site leadership reviews for Q&FS/QMP
• Actively participate in quality continuous improvement projects
• Coordinate the daily Product Panel and ensure product and pack standards are available for supply reference.
• Maybe an SAP key functional user at the site.
• Collate documentation necessary for product disposition by the QFS manager.
• Coordination of customer and consumer complaints data from supply to close out investigations
• Carry out daily shift conformance reviews.
• Maintain retention samples for finished products.
• Site document and record controller
• Ensure lab inventory is current and up to date with necessary resources
• Perform other duties and responsibilities as assigned.
• Demonstrate a quality culture in actions, words, and spirit.

Context and Scope:

Key Functional Competencies

• Effective time management skills
• Internal Auditing
• HACCP
• Good analytical and troubleshooting skills

Preferred Functional Competencies

Comfort Around Higher Management

Education & Professional Qualifications:

Minimum qualifications:

• Bachelor's degree in the science-related discipline or equivalent manufacturing experience in an equivalent role
• Effective verbal and written communication skills
• Good understanding and command of Microsoft programs Word, Excel, and PowerPoint

Knowledge / Experience:

Functional Skills & Knowledge

• Strong oral, listening, and written communication skills in order to communicate with associates across all levels within the company
• Good interpersonal skills, with the ability to work cross-functionally
• Interact with fellow associates in a professional and courteous manner

Preferred Qualifications

• 1+ years experience in Quality, Food Safety, or Regulatory Services preferred
• SAP, Nexus, and/or JDA software applications

About Mars:
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5â„¢, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitalsâ„¢, BluePearl®, Linnaeus, AniCura, VCAâ„¢ and Pet Partnersâ„¢. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Disclaimer:
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.​​​​​​​

Note to Search Firms/Agencies:
Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific.  Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.