THE ROLE

The role of QA Team Lead works closely with their team and forms an integral link between GLH (Greater London House) Retail Team, who include Buying, Merch, Studio and Garment Tech and the inbound product receipted into the business. They will also be a key link between XPO Logistics (Barnsley Warehouse), QA Management, external processors, our returns processing centre in Selby and our Customer Care contact centre.

THE TEAM

ASOS is one of the UK’s top fashion and beauty destinations, expanding globally at a rapid pace. Our values are to be authentic, brave, and creative, and we live and breathe these in everything we do.  
 

The QA Team at our Fulfilment Centre (FC) in Barnsley will be a key component in the continuing success at ASOS.com. They ensure that our products are the best quality they could possibly be, and that customers get great value for money. The ASOS QA team are instrumental in accomplishing our business objectives.

What you’ll be doing… 

• Ensuring consistent inspection of products in line with ASOS quality standards, working closely with the relevant garment technologist at head office, and / or the Returns Technologist.
• Building and maintaining strong working relationships with head office garment technologists, processors, the returns department, FC staff and Customer Care.
• Ensuring that all members of the team are trained to the correct standards.
• Maintaining the departments and business’ KPI’s/objectives.
• Capturing high risk products before they escalate and increase returns.
• Managing the daily performance of the department/team.
• Monitoring and giving feedback on poor performing suppliers.
• Producing reports for feedback to the business.
• Owning Adhoc projects.
• Covering other roles within the department when required.

We’d love to meet someone with… 

• Proven experience and knowledge of working with retailers on quality standards
• Previous warehouse experience is an advantage but not essential
• Experience of process improvement and ability to handle complexity
• The ability to build and maintain stakeholder relationships.
• Good team playing skills and show a can-do attitude.
• Strong verbal and communication skills
• Great attention to detail and a natural problem solver with the ability to identify business issues, their impact and quickly drive a suitable solution.
• Efficient in Outlook and Microsoft office specifically Excel. 

What's in it for you?  

  

We will give you a competitive salary, BIG staff discount, discretionary bonus scheme, sample sales and pension matching, but also a fantastic bunch of flexible benefits that focus on your health, wealth & inner self for you and your friends & family. 

We are all equal!  
 

We’re committed to creating an inclusive workforce. â€¯We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence because difference makes the world a better place.