This is an exciting role to be in a position to drive improvements to the provider digital experience.  The objective is to translate the digital roadmap into actionable business requirements for our delivery and UX teams. The approach is data-first, and highly personalized. The end product will require collaboration with other Product Owners, designers, development teams, and internal stakeholders such as sales and operations, and will result in significant value for Cigna’s clients, brokers, and business stakeholders. You will own the full feature life cycle from identification, prioritization, and documentation, through development, testing, and delivery to market. If you are dedicated to and passionate about delivering a superior experience, we’d love to have you join our team.

Responsibilities:

• Articulating and translating the digital strategy and Experience Owner’s vision into high-quality features which would stitch together UX designs with requirements and business rules.  
• Serves as the provider proxy by understanding key business objectives and strategy of the product
• Working closely with user experience designers, content authors, business leads, and researchers to develop world class digital experiences.
• Ability to work toward the “big picture” amid the myriad of details, use analytics to make sound decisions, and articulate the impact to the end user with every decision
• Responsible for defining feature-level key performance indicators (KPIs).
• Partnering with the scrum teams on a daily basis to set clear direction and expectations, articulate business requirements, remove roadblocks, and provide subject matter expertise through constant communication and collaboration with the delivery team, designers, and business stakeholders. 
• Ensuring that digital product features are accurately represented and delivered by Digital’s delivery teams using typical agile methodologies, recognizing opportunities for alignment, synergy, and iteration.
• Ensuring adequate testing of new product features and working with scrum teams to remediate any problems.
• Understanding the use and practicality of new and emerging digital technologies and functionalities, and introduces new and relevant ideas and capabilities on a regular basis.
• In conjunction with the Experience Owner, owns the team backlog and grooms and prioritizes existing work, including the decomposition of program/portfolio epics.

• Aligned to scope that is complex or that may cross release trains

• Train, support and mentor new or less experienced APO’s

• Ensure business readiness activities are planned and meet intended adoption goals

Job requirements and Keys to Success:

• Bachelor's Degree or higher strongly preferred or equivalent work experience required.
• 5+ years of relevant B2B work experience in Product Management, with a proven track record of successful (ideally) digital delivery. This includes: 1. Knowledge in modern web architectures and development, responsive web design, performance optimization, user research, and analytics. 2. Demonstration of successfully driving deliverables and completing critical projects using agile development frameworks. 3. Experience with software tracking tools, such as Rally, Jira, or Asana
• Able to effectively collaborate with front-end development teams; demonstrating expertise in all key functional product areas, including user experience and design, web and native technologies and architectures and data analytics.
• Familiarity with healthcare, insurance, or other regulated complex industries a plus
• Able to work in a virtual environment as part of a virtual scrum team
• Must be able to hit the ground running with little to no supervision as this an extremely fast paced and dynamic working environment
• Must be able to run and facilitate sessions, drive clarity around work and raise issues to EGO (Experience Group Owner) in a timely and organized manner
• Up to 25% travel
• Critical Competencies: Customer Focus, Decision Quality, and Balances Stakeholders

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.