Responsibilities:

• Meet with dealers to review and enter needed setup information
• Discuss, compare, verify, and input data within the system as directed by the dealer
• Performs final configuration, confirmation, and verification of data and integrations as approved by the dealer
• Determines the changes desired with the implementation of the dealer's new account to ensure the dealer is set up for success
• Test and validate that all data is loaded accurately, and all integrations are functioning properly
• Effectively communicate onboarding status through daily/weekly updates and final implementation recaps
• Successfully completed training/certification for the assigned business unit (DMS, Vin, Xtime) and setup single point dealers with minimal account load, working towards successfully managing a full account load and meeting Cox minimum requirements for level II position

Travel Required:             

NONE

Required Qualifications:

• Bilingual French-English speaking, reading, and writing fluency is required
• High school diploma or GED required

AND

• 3+ years related/relevant work experience required
  • (OR Associate’s Degree and 1+ year of related/relevant work experience)
  • (OR Bachelor’s Degree and up to 1 year of related/relevant work experience)

• Must be tech savvy and able to conduct regular consultative sessions with our dealership customers.
• General Data Entry Experience and typing at a minimum of 50 wpm

• Highly motivated self-starter capable of working in a team environment
• Excellent verbal and written communication and presentation skills
• Outstanding interpersonal and organizational skills
• Ability to effectively articulate and communicate in a way that retains engagement
• Exceptional listening skills and the ability to problem solve
• Demonstrated ability to multi-task and prioritize effectively to ensure successful completion of each product launch
• Patience with customers of all technical and business skill levels
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Strong working knowledge of Microsoft Office and Salesforce applications
• Ability to work at a PC using web-based tools for extended periods of time with limited interruptions

PREFERRED QUALIFICATIONS:

• College degree preferred (Associate’s or Bachelor’s)
• Automotive Industry experience preferred
• Experience working with Salesforce or CRM systems a plus
• Experience with web-based virtual meetings