Help us strengthen our Project delivery team as a Project Manager - Location Remote Home-Based

Pay360 is a business unit within the Software division of Capita Group developing and delivering secure specialist application software and wider solutions in the payments, fraud reduction and identity authentication domain with customers across the Public and Private Sectors. 

This role is home based but there is a requirement for attendance in the Manchester office for regular team meetings and to attend Project Meetings with customers, who are spread UK wide. A full clean UK driving licence

You will work with new and existing customers to manage the delivery of their payment solution, ensuring that the project is completed efficiently, on time and to budget.   You will be working on multiple projects at any one time, varying in size, duration and complexity.

What you’ll be doing:

• Co-ordinate all resource requirements as required to ensure successful implementation
• Oversee staff assignments to project work and delivery of outputs as needed.
• Continuous assessment of the implementation status, including updated plans and progress reports
• Meet with customers to discuss requirements and implementation status
• Liaise with clients, key stakeholders and management team to provide status updates on the progress of projects
• Identify areas of deviation from the agreed specification and instigate change control procedures
• Introduce contingency planning when implementation is not running to schedule or to mitigate risks
• Liaise with all relevant parties to ensure any customer issues are dealt with satisfactorily both pre and post implementation
• Provide support for the Capita Group on payment management solutions and PCI DSS (Payment Card Industry Data Security Standard)
• Responsibility over customer invoicing, ensuring adherence to appropriate and timely invoicing, as well as working with Finance & Admin on the management of debtor’s lists.
• Work with other Project Managers for the management of team diaries and coordinating resource allocation for assigned projects.
• Management of the implementation cases logged with the Professional Services teams and assisting in the resolution of customer issues.
• Liaise with other departments and suppliers to provide an effective and efficient response to customer issues and queries.

What we’re looking for:

• Prince 2 Practitioner
• Proven leadership experience in managing multiple software implementation projects
• Good understanding of technology landscapes (including servers, networks, managed environments)
• Must be process driven and methodical in their approach
• Energetic and highly-motivated individual with a strong desire to work in a dynamic environment
• Possess good communication skills – both verbal and written
• Demonstrated ability to meet with clients, stakeholders, or off-site personnel/management

About Capita Pay 360

At Pay360,we’re revolutionising the world of payments. We’re delivering the latest technology and thinking to improve how and where our customers receive payments. Our team works across both the public and private sector, with experience of a multitude of payment channels from e-commerce and telephony to Chip & Pin and Contactless. We’ve given people in Oxfordshire greater choice in how they pay their local council and helped a transport company to intercept fraudsters so they can keep everyone moving. Join us and discover better as you shape the future of payments.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Car allowance or company car
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out More about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.