What you’ll be doing:

• Ensuring owned clients are guided and supported in finding the best approach for their translation requirements
• Managing complex projects ensuring quality delivery on time and in budget
• Taking ownership of projects at a customer level to drive the accounts forward and proactively streamline processes
• Troubleshooting and analysing root cause in order to initiate improvements
• Liaising professionally with external resources
• Organising and coordinating quality processes as required
• Working to KPIs and increasing gross and net profit
• Maintaining records as required and adhering to ISO procedure and requirements
• Building strong relationship with owned clients and providing a high level of customer service in order to encourage further opportunities for the business
• Liaising with key stakeholders in other internal departments effectively
• Producing quotes, arranging schedules and ensuring client is kept up to date on progress
• Identifying risk and escalating as appropriate
• Supporting Customer Lead PMs in evaluating requests, analysing and preparing files throughout the customer workflow cycle
• Other duties which may from time to time be required
• Embodying all of Capita’s values, demonstrating the behaviours and competencies representative of a Capita TI employee, and serving as an example to your department/colleagues

What we’re looking for:

• Excellent communication and customer service skills at all levels, both internally and externally, written and verbal
• Experience within the translation and localisation industry
• Experience of objection handling
• Good command of Microsoft Office: Outlook, Excel, Word and PowerPoint and IT literate
• Good command of various file types and/or CAT tools
• Educated to Degree or HND level (preferably language-related)

About Capita Translation and Interpreting 

Capita Translation and Interpreting is a global language provider. We combine innovative people, processes and technology. Our goal is to create better outcomes by breaking down language barriers in global businesses and public sector. Our translation and interpreting services enable our customers to communicate with anyone, anywhere, in any language.

Capita Translation and Interpreting are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

• A competitive basic salary [insert salary if approved]
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.