JOB SUMMARY
Responsible for managing, planning, monitoring and reporting on key projects from conception through implementation. Performs a variety of tasks. Manages project details, data collection, reporting and communication to successfully drive project efforts.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Plans, manages, and monitors projects from concept through implementation for projects.

Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.

Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.

Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.

Responsible for handling multiple projects simultaneously.

Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.

Performs other duties as requested.



REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person , on the phone, and by written communication in a clear, straight-forward, and professional manner
Ability to prioritize and organize effectively and manage multiple projects and assignments
Ability to develop strong working relationships with peers and project members
Excellent critical thinking skills
Proven ability to perform effectively in a fast-paced environment
Knowledge and ability to use computer and software applications including Microsoft Project
Ability to analyze and interpret data

Education
Bachelor’s degree in related field or equivalent work experience
Project Management certification or successful completion of a recognized project management curriculum preferred

Related Work Experience Number Of Years
Project management 2-5


WORKING CONDITIONS
Office environment
Some travel required

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