Costa has ambitious growth plans, with a vision to become the Worlds Most Loved Coffee company.  To support our Total Coffee growth we are seeking a Project Manager to join the team and play a lead role in developing and designing the global digital strategy for Costa enabling us to deliver best in class digital experiences for our customers.

A bit about us...

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Along with our much-loved stores, this includes our Express machines, Ready to Drink range, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

A bit about the role...

As Costa moves towards it’s ambition of becoming a truly global total coffee company, IT becomes increasingly important in enabling business strategies.  The Project Manager role is integral to the success of IT.  Working in teams across the IT organisation, the role will report into the Portfolio Lead within the delivery team.

The Project Manager will lead multiple projects, using wither waterfall or Agile methodologies.  They will lead a matrix team of Business Analysts, Solution Architects, Testers and Development Partners to deliver business outcomes that enable Costa Business units to achieve their ambitions and strategies.  The role holder will be able to successfully manage relationships with key stakeholders, understand their business objectives and deliver the required technology outcomes.  The role will work with the Portfolio Lead to ensure project dependencies and impacts across the Portfolio are understood and the Portfolio plans are structured to ensure efficient, cost optimised, prioritised delivery of change. 

The role will:

Determine and define project scope and objectives

Predict resources needed to reach objectives and manage resources in an effective and efficient manner

Prepare budget based on scope of work and resource requirements

Track project costs in order to meet budget

Develop and manage a detailed project schedule and work plan

Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

Utilise industry best practices, techniques, and standards throughout entire project execution

Monitor progress and make adjustments as needed

Measure project performance to identify areas for improvement 

Lead ITT supplier evaluations

Ensuring that projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and appropriate action taken 

Works with Portfolio Leads to ensure dependencies and issues across portfolios are tracked and managed effectively to ensure IT’s full delivery plans are successful

This role requires the incumbent to hold strong relationship management and analytical skills.  They will need to be tenacious and resilient to be able to successfully operate in a very fast paced, high workload environment.   

A bit about you…

To succeed at Costa, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, you’ll need to have experience of the following

Knowledge of Agile and Waterfall project methodology and managing full lifecycle of programmes from definition to final delivery

Financial planning and budget management

Previous knowledge of the retail or hospitality industry.

People Management and Project Management experience

Relationship Management – able to build and maintain effective relationships at senior levels of the organisation

Problem management – able to bring multiple parties and issues together to identify resolutions to problems.

Excellent interpersonal, written, and oral communication skills

Ability to interact with technically diverse teams to deliver specific outcomes

Ability to operate effectively within a high-pressure environment

A logical, analytical thinker with strong analytical skills and keen attention to detail

Excellent time management skills – able to plan and organise a complex, varied workload to meet deadlines

Takes ownership of problems and issues and proactively resolve them.

Track record of leading to multiple IT projects at the same time

Highly experienced in project artefact production

What we can offer...

We’re on an exceptional adventure and can offer a truly purpose led career with good flexibility to suit your personal needs. In addition, you will benefit from the below:

BUPA Healthcare

Costa Pension Scheme

Bonus Scheme

25% staff discount, including endless free coffee onsite at support office

25 days Holidays

Location / Travel: Dunstable

At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.