At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

Consults with internal customers and external vendors to capture agreed-upon business objectives and processes.  Involved in various aspects of a customer journey or initiative including: research, launch, customer experience design, financial and operating metrics, and process roadmaps; Facilitates cross-functional teams to satisfy customer needs and optimize customer experience through quality improvements to internal organization processes and technology; Plans, organizes, secures, and manages resources to bring about the successful completion of specific project goals and objectives.  Performs research and fact-finding to lead creation of business requirements for development of end-user programs, operational procedures and support.  Consults on business requirements, collaborating with the design teams to determine impacts based on the requirements. Communicates these processes and their implications to technical and non-technical contributors to ensure that recommendations and/or requirements accurately meet business users' goals. Partners closely with members of the technical teams to ensure all requirements are addressed in the solution design. Uses industry recognized/generally accepted PM knowledge, skills, tools and techniques to achieve a project’s stated objectives.

Primary Responsibilities and Essential Functions

Develop a documented improvement roadmap which aligns with financial plans and/or meets the demands of our customers, market and competitive trends or corporate strategy

Exhibit leadership with respect to project development, team interactions, business insights and process improvement. 

Provide status reporting for project progress, issues, dependencies, and risks

Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of business changes to users, internal and external customers

Facilitate communication among executives, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current state and future plans.

Support the development of business cases which define the value proposition to support investments in collaboration with business partners.

Support the prioritization of initiatives and define necessary resources needed to optimize the customer experience and strengthen financials.

Lead team of Business stakeholders and other team members to define, review and iterate business requirements and use cases to ensure they are clear, concise and aligned with the business intent.

Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements

Facilitate review of Architecture and User Acceptance Testing plans to ensure alignment with business requirements

Measure progress toward goals and revises project objectives; documents applying change control procedures

Qualifications:

Minimum

2 or more years of experience required in related field (e.g., Telecommunications, Technology, Marketing, Process Improvement, etc.);

Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization

Demonstrated problem solving and analytical thinking skills.

Preferred

BS/BA degree in related discipline strongly preferred (e.g., Business Administration, Engineering, Computer Science, etc.)

Six Sigma Green Belt certification

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.