Programme Test Manager - Financial Services - Mortgages

Job title:

Programme Test Manager

Job Description:

Focus of Role:

• Client Focus
• People Focus
• Business Focus

Leadership:
• Provide support and leadership to Delivery teams in the management of individual accounts and programmes
• Responsible for defining the testing and quality assurance strategy and approach for any given programme assigned to
• Leads by example, ‘set the tone’, define the future direction and build teams to achieve it
• Ensure each account / client has an agreed set of Service Measures and Continuous Improvement Plan defined with Client Satisfaction at the forefront of our engagements
• Drive the identification and implementation of Continuous Improvement and share learnings across the wider Capita Testing Services business
• Ensure a single Customer view and drive consistency of delivered quality
• Diligence, Accuracy and Attention to Detail

Relationship Management:
• Build strong and collaborative relationships with internal management team, sales, resourcing and finance.
• Develop productive relationships with clients and contacts across the Programmes within the Capita business

Team Management:
• Be responsible for the performance of test teams within an assigned programme
• Challenge behaviours and performance when they fall short of acceptable levels
• Empower teams to define innovative solutions, and share their experiences across the wider test practice

Key Responsibilities:

• Driving a consistent view of Testing Services across Capita Group
• Ownership of key Practice Metrics for:
  • Utilisation
  • Accuracy of Firm Forecasting
  • Performance
  • Service Delivery
• Work with Sales, Partners, Account Managers, Delivery Directors and other Principal / Senior Consultants to define and manage the future roadmap for your account
• Line management of leads & team in-line with objectives as required
• Definition and assurance of key practice activities, e.g. proposals, work estimates, delivery quality, staff performance, client escalations.
• Identify and support the implementation of innovative solutions, ensuring approach is documented and shared across the wider practice
• Keeping up to date with new technologies and methodologies and sharing this information with the wider team

Skill Profile:

• Consultative background essential
• Financial Services / Mortgages experience
• Account/ client ownership for all testing practices
• Excels in building trusted relationships and working with others to drive a common goal
• Self-motivating / self-managing / able to work autonomously
• Experience with driving modern (e.g. Agile) and traditional test methodologies
• Broad experience across different types of testing practices (e.g. Manual, Automation, Performance)
• Strong task orientation (“getting things done”)
• Innovative
• Proactive and collaborative approach to working with colleagues and clients
• Able to manage competing priorities for own and teams, driving work activities to deliver against agreed priorities and deadlines, escalating if required
• Comfortable working in a fast paced, challenging, and dynamic environment
• Proactive approach to managing actions and their owners
• Clear and concise communication skills (verbal, written & presentational)

About Capita Technology And Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.