At Microsoft, our mission is to empower every person and every organization on the planet to achieve more.  Content + Learning (C+L) plays a critical role in this mission by providing free, first-party technical documentation and interactive training on Microsoft Learn to individuals around the world. The Partnerships team mission is to scale and grow C+L experiences through maintaining relationships across Microsoft and its partner network, ensuring our content and experiences are everywhere our customers are, so as a company we empower every person and organization on the planet to achieve more.

The Partnerships team is looking for an individual to work with peers in product groups and engineering teams to expand our ability to plan, deliver, and measure the impact of integrated C+L content across all Microsoft products. This person will collaborate with teams worldwide to develop and execute against a plan to integrate content and learning assets into our customers flow-of-work within our Microsoft products to provide a seamless and delightful customer experience. The right candidate is customer obsessed, data driven, is able to work well across organizations, and has a solid understanding of the Microsoft Cloud and Microsoft Products. 

Responsibilities

Core Principles 

• Work as One Microsoft to meet customer and stakeholder needs
• Establish shared accountabilities and plans for strategic content integrations
• Maximize customer impact across the entire customer journey from discovery through adoption

You’ll Have Immediate Impact By 

Are you ready to jump in and jump in and drive programs that leverage content experiences to advance our customer’s learning and product adoption journey? We’re looking for someone who: 

• Understands customer needs and expectations around technical documentation and online training, and can translate these needs into scalable product integration recommendations
• Create shared accountabilities and plans for content integration across Microsoft product stakeholders and partners
• Lead strategic org wide content activation through deliberate integration that requires strong partnerships with content, engineering, and product teams
• Establish consistent frameworks and processes that reduce cost and complexity for partners across Microsoft to integrate and use content
• Track and report product partners content usage, integration stage, and impact across C+L channels
• Exchange ideas, data, and feedback across the organization to promote the long-term value of cross-organizational partnership

Qualifications

Qualifications or Equivalent Experience

We'd love to talk if you: 

• Are excited about identifying and solving the challenges that customers face
• Love pushing for clarity and can explain large, complex systems, in simple-straightforward language
• Use empathy and understanding to build amazing products our customers love
• Are comfortable with ambiguity even under pressure and provide strong project leadership
• Have a passion for learning and keeping up with trends relevant to modern cloud solutions
• Maximize value by evangelizing partners, stakeholders, and internal teams
• Are a problem solver who continuously strives to make things better

The successful applicant must have the following experience:   

• 1-3 years of program/project/product management experience
• 1-3 years of leading cross-functional and diverse programs at enterprise scale

Additional experiences that are beneficial:    

• Experience with online content creation and content publishing
• Experience with a data-driven mindset and ability to experiment, learn, and improve
• Participation in developer and open source communities

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

 - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.