Job Summary:

Disney Streaming's Viewer Experience (VX, or Customer Support) team is seeking a Program
Manager, Viewer Experience Program Management Office, to partner with Self-Service, Viewer
Insights, and our Disney Digital Entertainment & Games (DDEG) teams to implement strategy
and drive the execution of programs & projects across these lines of business. In this role,
you’ll be responsible for overseeing numerous project initiatives across Disney+, Hulu, ESPN+,
and more.

The successful candidate for this role must drive rapid execution while maintaining alignment
across multiple teams. If you love driving programs with a big customer and employee
impact, then this is an excellent role for you.

Responsibilities:

• Contribute program management skills and relevant work experience to drive strategic initiatives and tactical projects, working with our leadership teams to ensure adequate resourcing, role clarity, strategic decisions, and appropriate reporting/visibility to meet desired business outcomes.
• Act as a liaison between multiple partners in various locations globally – ensuring communication between all lines of business to gain project and program success.
• Lead and assist with project scoping, building project plans, planning, and scheduling project activities.
• Facilitate interactions between internal and external teams with productive meetings, clear and pre-emptive agendas, guiding groups through difficult conversations, and ensuring progress and actions are tracked and followed up on diligently
• Work to educate peers and PMO on best practices and ways to streamline planning and communication amongst various stakeholders
• Anticipate, Identify, assess, and mitigate risks, provide critical issue management, and make trade-offs stabilizing the business needs versus constraints
• Enable and drive business success globally and across all Disney Streaming brands
• Contribute to the continuous evolution of program management standards, norms,
and success metrics as the business grows and changes.
• Solve complex problems and take a new perspective on existing processes and
Solutions

Basic Qualifications:

• 5+ years of relevant program or project related work experience
• Proven leadership and managerial skills with experience in a "customer-first" environment
• An ability to navigate through various programs and projects autonomously
• Passion for sharing information in a simple and actionable manner
• Experience working in a complex, matrixed environment and partnering across
organizational boundaries
• Strong analytical skills to visualize and resolve issues that are complex and confusing
to the business
• Excellent communicator, problem solver, decision-maker, and relationship-builder
• Ability to lead by example, influence others and facilitate agreement among
individuals with different interests and working styles
• Collaboratively disagree and commit when necessary
• Ability to work independently and in a team environment

Preferred Qualifications:

• Experience with direct-to-consumer products
• Deep knowledge of media/TV landscape
• Experience with software/technology company experience (e.g., Salesforce,
ServiceNow, Zendesk)
• Experience with project management tools: Smartsheet, Microsoft Project, etc...
• Scrum Master Certification
• 3+ years in a customer service-related experience

Required Education

• Bachelor’s degree

About Hulu:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Hulu.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.