Job summary
We are looking for an experienced and highly motivated full time Program Manager (PgM) to join our Knowledge International team. As the ideal candidate you will be flexible, detail-oriented, and have excellent interpersonal skills. You should be able to work with minimal direction, the capacity to move quickly and be flexible while delivering high-quality results. Having an eye for process improvement as well as a track record of building strong relationships with internal and external stakeholders is critical as we will look to you as the Program Manager to build, develop and establish these relationships. You will be working in an ambiguous space – sometimes the answer is not right in front of you, and you will need to find that answer.

The Program Manager will be responsible for working with partner teams, building and maintaining data flows that delight our customers, monitoring and optimising the impact of their delivery and coordinating when this falls short.

The successful candidate will be an expert with reviewing data and using this to guide business decisions. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.

You will work with several stakeholders across multiple job types, from Knowledge Engineers to Product Managers, Technical Program Managers to Senior Leaders, based across the globe. You will enjoy meeting new contacts and expanding your knowledge through each interaction.

In addition to providing valuable insight into our data collection strategy, this person will work extensively with Amazon product management teams, partner acquisition teams, technical teams, and finance to help grow the business.

We will consider applications for candidates also based in London, UK – or any other European location in which we currently have team members. This includes Paris, Milan, Munich or Madrid.


Key job responsibilities
• Develop and maintain strong stakeholder relationships to ensure optimal data delivery.

• Execute against project plans and delivery commitments. Report on status, milestones and goals to stakeholders – this role will have a heavy hand in metrics collection, collation, and reporting

• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

• Responsible for the overall communication of Data capacity and priority to all internal and external stakeholders

• Contributes to short-term and long-term strategic planning with business goals in mind

• Ensure that flexible planning models and scheduling strategy leverage data analysis and make proper use of statistical tools.


• Negotiate resources and work timelines to ensure on-time completion and deliver desired business results

• Assess risks, anticipate bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk-taking behaviour to maximize business benefit

• Communicates status risks, and changes of program milestones to a large user population and senior business leaders

BASIC QUALIFICATIONS

• Bachelor’s or higher degree in a relevant field
• 3+ years of relevant work experience in (preferably technical) project/program management in cross-functional teams
• Highly-motivated self-starter who can deliver results without close supervision
• Excellent written and verbal communication skills
• Detail orientation and experience balancing multiple tasks and deadlines
• Ability to interact with internal and external stakeholders at executive level

PREFERRED QUALIFICATIONS

• Experience working with technical teams to build technology-based tools/solutions that will reduce costs and improve the overall program
• Agile, SCRUM or similar program management methodologies
• Demonstrated ability to coordinate projects across functional teams, including engineering, design, marketing, finance, and operations
• Fluent in French or Spanish
• Previous experience with financial metrics and operations


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates