Overview

The Program Manager IT Infrastructure Refresh is a high level of accountability that often includes multiple projects that may span across or impact multiple functions.  These projects may role up to one or more larger programs and often include multiple IT Delivery team resources where the Program Manager will often be required to manage, mentor, and coordinate with team members and business partners at various levels of leadership and experience or skill level.

The role is part of the IT Delivery team which is accountable for the successful end-to-end delivery of strategic projects, programs, and portfolios. The IT Delivery team leads projects, programs, portfolios or leads an Agile ART or several agile teams, through the systems development life cycle from planning through hyper care, working in close partnership with IT and business leaders including executive sponsors. The work also includes leading, collaboration, coaching team members and influencing others outside their direct team to ensure the success of initiatives. 

Specialized Skills and Technologies:

Direct exposure or experience leading infrastructure related projects or a portfolio of infrastructure related activities including but not limited to network, telephony, backup power systems, platforms or end-user-computing 

Experience managing through Construction, Business, Facilities, Electrical and HVAC teams to deliver technology projects

Intermediate to advanced proficiency using Microsoft Project Enterprise Server or PWA (or a similar enterprise PPM tool like Clarity or Daptiv), to create detailed project WBSs as well as manage, track, and report on project activities

Intermediate proficiency using Microsoft Visio to create floor plans, IT rack diagrams as well as process diagrams

Intermediate proficiency using Microsoft Excel to create financial models, what-if scenarios, and forecasting

Intermediate proficiency using Microsoft PowerPoint to craft and deliver a strategic message for all levels of the organization (Business, technical engineers through C-level)

Mentor project team members to ensure successful delivery of project scope, budget and timeline

Project Management Institute, PMP certification required

ITIL Foundations preferred

Primary Responsibilities

Manage IT delivery teams either directly or indirectly as well as coach and mentor more junior team members

Define and Lead Program budget management

Identify risks and mitigate at a program level including assessment of program strengths and areas for improvement

Meet with stakeholders to make communication easy and transparent regarding project issues and decisions

Ensure goals are met in areas including customer satisfaction, delivery quality and team member performance

Organize programs and activities in accordance with the company's mission and goals 

Create and manage long-term program goals

Perform other job-related duties as assigned

Minimum Qualifications

Bachelor’s degree in related field or equivalent experience (Master's Degree Preferred)

7+ years leading medium to complex systems development including multiple million-dollar projects at one time or multi-million dollar programs typically with team sizes up to 50 people or less

Extensive experience managing multiple large very complex projects across multiple functions

Experience managing and mentoring staff including providing stretch opportunities and coaching to develop team and deliver results

Proven expertise working with Senior Leadership and successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources

Excellent communication, presentation, change management, and influencer skills

Proven experience in anticipating stakeholder need and developing solutions, as well as identifying root causes for failures and tackling them, rather than just the symptoms

Developed specialized expertise in one or more area (IT or business)

Agile Delivery Values

Openness – Team and stakeholders agree to be open about all work and challenges 

Commitment – Personally commit to achieving the goals of the team 

Respect – Respect your team members to be capable and independent 

Courage – You have courage to do the right thing and work on tough problems 

Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team

Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine

Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.