Description

Ultimate Kronos Group is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support. To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.In this position, we invest in your knowledge and development by sending new hires through our Rising Stars Program. The Rising Stars Program is a paid intensive training and mentoring program designed to take you from basic foundation training to job application. Our Rising Star trainees are provided with product, process, culture, and tools-based training needed for success in the Product Support Representative role at UKGIn this role, you will be expected toProvide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy Professionally communicate with clients at management level and above both verbally and through written communicationMulti-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment Accurately document and manage workload in a Customer Relationship Management system (CRM)Take initiative to analyze available resources to make effective decisions that adhere to policies Work and remain focused under pressure while providing exceptional customer serviceQualificationsRequired Qualifications include Minimum of 2 years' experience in a customer support and technical support environmentHigh School diploma / GEDProficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and TeamsPreferredQualifications includeHuman Capital Management (Payroll) system experienceSQLSoft-phone systems (ring central)Inbound support experience.

Responsibilities

•In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support

•Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)

•Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy

•Professionally communicate with clients at management level and above both verbally and through written communication

•Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment

•Accurately document and manage workload in a Customer Relationship Management system (CRM)

•Take initiative to analyze available resources to make effective decisions that adhere to policies

•Work and remain focused under pressure while providing exceptional customer service

Qualifications

•To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills

•We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support

•Minimum of 2 years' experience in a customer support and technical support environment

•High School diploma / GED

•Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams

•Human Capital Management (Payroll) system experienc